Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Disability Case Manager role.
Rezi rewrites your resume against LifeWorks's job description. Free.
Tailor your resume to this Senior Disability Case Manager role.
Rezi rewrites your resume against LifeWorks's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Disability Case Manager posting at LifeWorks — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Disability Case Manager posting at LifeWorks — free, in seconds.
About the Role
Disability Case Managers assist employees on behalf of their employer when the employee is off work or at risk of being off work for health reasons. They assess barriers to return-to-work and engage stakeholders to implement strategies supporting employees' return to work or an appropriate alternative plan. This role offers ongoing learning and career development opportunities in absence and disability management.
Responsibilities
- Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.
- Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee.
- Provide interventions such as in-depth assessment, medical management, initiation and coordination of occupational and/or psychological interventions, and utilization of specialized resources or consultations.
- Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process, and intervene when necessary.
- Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning.
- Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer.
- Accountability and responsibility for assigned caseload in managing required tasks and relationships with stakeholders.
- Attend Case Management and Disability Management department team meetings.
- Other projects and tasks as assigned.
Requirements
- 2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education.
- Background education/course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.
- Registration or professional status within the disability management or professional health sector would be an asset.
- Strong communication skills with exceptional customer service focus.
- Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity.
- Detail oriented focus with ability to work independently in fast paced environment.
- Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations.
Skills
- Disability Case Management
- Occupational health
- Rehabilitation
- Legislation related to disability management
- Helping relationship skills
- Mediation
- Human resource management
- Disability insurance
- Psychological and workplace factors in disability
- Communication skills
- Customer service
- Interpersonal skills
- Empathy
- Sensitivity
- Detail oriented
- Problem solving
- Critical thinking
Location
- in-office
- virtually
- combination of both
Work Type
- full-time
Experience Level
- 2-5 years
Education Level
- Specialized education in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.
Salary/Compensations
- $70,000 - $85,000
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on the uniqueness of each individual to create the future of health.
- As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.