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About the Role

The Learning Systems Specialist is responsible for administering, optimizing, and continuously improving the organization’s learning technology, including the Learning Management System (LMS) and related platforms. This role is crucial for supporting the Talent & Development function by ensuring effective utilization of learning systems, driving enhancements, and consulting with the business on technology capabilities.

Responsibilities

Identify, evaluate, and manage new enhancements, integrations, and functionality for the LMS and associated learning platforms.
Develop and maintain a learning technology roadmap for LMS and associated learning platforms.
Collaborate with vendors, internal IT and communication teams to implement and communicate system updates, upgrades, and new features.
Research industry trends and recommend new tools, functionalities, or technologies that can improve learning delivery and user experience.
Act as subject matter expert and consult with Talent & development, course owners, and employees on how to effectively use learning systems and technologies.
Provide guidance on best practices for course design, content deployment, and learning pathway development within the LMS.
Gather business requirements and translate them into system capabilities and solutions.
Oversee the management of online content sites, digital libraries, and learning resources.
Ensure content is current, organized, accessible, and aligned with organizational learning objectives.
Manage vendor relationship, contracts, and service performance.
Generate and analyze learning reports and dashboards to measure utilization and effectiveness.
Provide insights and recommendations to Talent & Development leaders based on system data.
Lead or support projects related to learning technology implementation, migration, or optimization.
Coordinate with cross-functional teams (IT, HRIS, vendors, etc.) to deliver successful outcomes.
Manage vendor governance, including performance management, contract oversight, service levels and issues escalation.
Lead the administration and optimization of the learning management system (LMS) and other learning content providers, including configuration, governance, course/content management, organization, and user access.
Manage system accuracy, data integrity, compliance and optimal performance.
Oversee the employee ticket management system for learning related requests, ticket intake, routing, resolution, tracking and reporting on support metric.

Requirements

Prior experience managing Docebo required; Docebo administrator certification and credentialing preferred.
7+ years of relevant experience managing learning technologies such as LMS, LXP, content libraries, assessment platforms, or virtual learning tools, specifically Docebo, Coursera and Harvard Business Review.
Strong understanding of digital learning operations, system administration, reporting, and user support.
Experience working cross-functionally with IT, course owners, and external vendors.
Ability to translate business and learner needs into practical technology solutions and process improvements.
Strong analytical, project management, and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Experience with system implementations, upgrades, integrations, or process redesign initiatives.

Skills

Strong technical aptitude and ability to quickly learn new systems and features
Excellent problem-solving skills and troubleshooting skills
Ability to translate technical concepts into business-friendly language
Strong project management and organizational skills
Excellent communications and stakeholder management skills
Analytical mindset with experience using system reporting tools
Customer service orientation with a proactive approach to identifying opportunities for improvement
Knowledge of instructional design principles and adult learning theory is a plus

Location

New York
Jersey City
Boston

Work Type

Hybrid

Experience Level

7+ years of relevant experience

Education Level

Bachelor’s degree in Human Resources, Education, Instructional Technology, Information Systems, Business, or a related field.

Salary/Compensations

$100k-$140k base salary + annual bonus target

Benefits

Long-term savings
Healthcare
Income protection
Professional development opportunities
Time off

About the Company

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management.
Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges.
Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do.
We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas.
Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts.
No matter where you sit in the organization, everyone is empowered to contribute their ideas.
BBHers can pick up the phone and call any colleague, and they are happy to help.
Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.
As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people.
Our long-tenured leaders are experts in their areas and are actively involved in the day- to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers.
Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Equal Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.