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About the Role

The Salesforce Manager is JED's lead hands-on administrator for Salesforce, managing a team of Salesforce Administrators. This role is responsible for the day-to-day administration, configuration, and team leadership of JED's CRM environment, and plays a key role in shaping the strategy and roadmap for its evolution. The role collaborates with the Technical Project Manager to ensure efficient delivery of CRM-related requests and works across the organization, in partnership with the CTO, to align the CRM environment and integrations with organizational priorities and growth.

Responsibilities

Manage day-to-day workload distribution, prioritization, and coverage for the Salesforce Administration team.
Conduct regular one-on-ones, set goals, and deliver performance feedback for direct reports.
Serve as the escalation point for complex configuration, deployment, or data-integrity issues.
Partner with the CTO on hiring decisions and resource management for the Salesforce Administration team.
Customize and configure Salesforce, including creating and maintaining custom fields, workflows, and validation rules.
Ensure high levels of data integrity and system reliability through regular audits and monitoring.
Manage Salesforce updates and releases, evaluating new features and integrating third-party applications.
Build and maintain reports and dashboards to provide key stakeholders with actionable data.
Own architecture and platform-strategy decisions for JED's Salesforce environment.
Lead the technical planning and execution of Salesforce configuration and deployment work.
Partner with the Technical Project Manager on prioritization calls and strategy alignment.
Stay current with emerging Salesforce capabilities and propose technical solutions.
Guide the design and delivery of user training programs and create clear documentation.
Provide timely and effective technical support to all staff, managing an internal ticketing system.
Act as a key technology partner to all departments, gathering feedback for system improvements.
Maintain clear and consistent communication with stakeholders at all levels.
Serve as the technical voice in cross-departmental discussions on architecture, roadmap, and platform capability.
Manage relationships with external vendors and consultants.

Requirements

Candidates must be physically located in the United States and legally authorized to work in the U.S. without current or future employer sponsorship.
Candidates must be available to work during Eastern Standard Time (EST) core hours.

Skills

5+ years of hands-on experience as a Salesforce Administrator, with a strong preference for experience with the Non-Profit Success Pack (NPSP).
Deep proficiency in Salesforce, with demonstrated ability to handle customizations, configurations, integrations, and data analysis using reports and dashboards.
Demonstrated experience supervising, mentoring, or leading other administrators or technical staff.
Proven experience leading technical planning and execution on Salesforce projects.
Ability to make and communicate prioritization decisions across competing team workloads.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Adaptability to thrive in a fast-paced, evolving technology landscape and a dynamic organizational environment.
A genuine passion for and alignment with JED's mission.
Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field (Preferred).
Salesforce certifications (e.g., Certified Administrator, Advanced Administrator, Platform App Builder) (Preferred).
Project management certification (e.g., PMP, CAPM) (Preferred).
People management training or certification (e.g., a first-time manager program) (Preferred).
Direct experience working in a nonprofit organization (Preferred).
Experience integrating various technologies, including familiarity with tools like Google Workspace, Slack, Asana, and Gearset (Preferred).
Experience developing and delivering user training and creating support documentation (Preferred).

Location

Remote

Work Type

Permanent - Full Time
Remote

Experience Level

5+ years of hands-on experience as a Salesforce Administrator

Education Level

Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field (Preferred)

Salary/Compensations

$105,000 - $135,000 / year (Remote/Other Metros)

About the Company

JED's mission is to protect emotional health and prevent suicide for teens and young adults.