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About the Role
Implements, maintains, and supports Epic, Sunrise & Meditech EHR applications, focusing on specific modules. Analyzes and resolves moderately complex issues, configuring and optimizing systems. Contributes to process design and collaborates with stakeholders to ensure technical solutions meet business needs.
Responsibilities
- Implements and provides ongoing support for EMR solutions, ensuring seamless operation and optimal functionality.
- Analyzes and documents complex use cases and workflows, making independent decisions on optimal technical approaches and system configuration.
- Configures, tests, installs, and maintains EHR applications, translating functional requirements into system build.
- Ensures test scripts are created, reviewed, and updated to reflect proposed workflow solutions.
- Troubleshoots and resolves moderately complex application-related issues, applying established guidelines and prior experience.
- Collaborates with clinicians, administrators, and IT teams to gather requirements, analyze workflows, and design solutions.
- Participates in testing and validation of system upgrades and supports ongoing system optimization efforts.
- Conducts thorough testing of system changes to guarantee seamless integration and minimal disruption.
- Communicates effectively in English via emails, Teams meetings & chat across all teams.
- Supports the training team by keeping trainers abreast of new functionality and system changes.
- Troubleshoots problems and addresses user questions, providing on-call support on a rotating basis.
- Collaborates effectively with colleagues and across teams to achieve task completion.
- Completes all tasks in a timely manner with accurate documentation.
- Participates in disaster recovery measures.
- Provides assigned on-site support during go-lives and system upgrades.
- Understands interface requirements and considerations to ensure appropriate testing validates workflow end-to-end.
- Analyzes new functionality in new releases to identify impact.
Requirements
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 1-3 years of relevant experience preferred, including EHR system build/configuration/troubleshooting, HL7 data integration, and other healthcare-focused IT proficiency.
- Fluency in Microsoft Office Suite necessary.
- Candidates must complete an assessment evaluating critical thinking and technical problem-solving skills.
- Epic certification, Sunrise and Meditech experience highly preferred.
- Clinical, ancillary, and revenue cycle healthcare experience welcomed.
Skills
- EHR system build/configuration/troubleshooting
- HL7 data integration
- Microsoft Office Suite
- Critical thinking
- Technical problem solving
- Epic certification
- Sunrise experience
- Meditech experience
- Clinical experience
- Ancillary healthcare experience
- Revenue cycle healthcare experience
Work Type
- On-site support during go-lives and system upgrades
Experience Level
- 1-3 years of relevant experience
Education Level
- Bachelor's Degree
Salary/Compensations
- $100,000 to $125,000 based on experience