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About the Role

The Waldorf Astoria New York is seeking a Residential Attaché to provide exceptional service to residents and guests within the hotel's residential component, embodying the spirit of New York City and ushering in a new era of luxury.

Responsibilities

• Support residential service operations, including attending to residents' and guests' needs and requests.
• Assist with scheduling and planning experiences, services, and requests for private residences.
• Research and provide key recommendations for services based on a comprehensive understanding of New York City.
• Curate arrival and departure experiences for residents and guests.
• Support residents and guests in an attentive and friendly manner.
• Assist the Waldorf Astoria New York team as assigned.

Requirements

• Provide and assist residences and their guests.
• Deliver outstanding service.

Skills

• Personalized service
• Hospitality

Location

• New York

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• 110 nights of deeply discounted travel at world-class hotels through the Go Hilton travel program.
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving concierge services.
• Crisis concierge services for practical support and emotional care during times of loss.
• Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.
• Generous paid time off (PTO).
• Health and welfare benefits, including health plans, dental cleanings, and vision care.
• Retirement plans.

About the Company

• The Waldorf Astoria New York has undergone a transformative restoration and is now open, seeking team members to unveil a new era of luxury.
• Waldorf Astoria provides guests with an exceptional environment and personalized True Waldorf Service, creating unforgettable experiences.
• The hotel features 375 rooms, 375 residences, 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnerships.
• Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
• At Waldorf Astoria, the focus is on creating unforgettable experiences for guests, meaningful opportunities for Team Members, and a positive impact in the community.
• Hilton is a global leader in hospitality with a mission to fill the earth with the light and warmth of hospitality.
• Hilton has welcomed over 3 billion guests worldwide and has an award-winning culture recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
• Hilton offers a suite of world-class brands and is committed to providing the best stay for every guest, setting new standards for the future of travel.
• Hilton supports Team Members' journeys, whether starting a career or exploring something new, encouraging them to stay for the career.

Equal Opportunity

• Hilton proudly invests in Team Members' wellbeing, supporting them through all of life's moments with exceptional care, unmatched perks, and benefits.