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About the Role
The Services Product Manager has ownership and accountability for the specification, design, engineering, and overseeing the effective deployment of post-sales service offerings capabilities to support the business. This role will partner with Business Unit (BU) leadership.
Responsibilities
- Conducts regular services business updates for key stakeholders including BU leadership, Services leadership, and quarterly ELT updates.
- Conducts research on user experience and needs, current market trends and general functionality to better understand the specifications of applicable services.
- Captures & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and ROI.
- Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
- Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
- Incubate and validate services designs in collaboration with Services Validation Engineers, including delivering the service to a limited set of customers.
- Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
- Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
- Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
- Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
- Responsible for sunsetting services by supporting such decision and executing the retirement of applicable services.
Requirements
- 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
- 3+ years in the T&M or Control and Automation or relevant high-tech industry
- Demonstrated success in driving cross-functional alignment and execution
- Excellent executive-level communication and presentation skills
- English Language Proficiency with effective oral and written communication skills
- Travel – 20% to global Services sites and customer locations as needed
- Legal Authorization to work in the US - visa sponsorship will not be provided
Experience Level
- 8 years of related experience
- 6 years of related experience
- 3 years of related experience
Education Level
- Bachelor’s degree
- Master’s degree
- PhD
Benefits
- Variety of medical insurance plans
- Dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
About the Company
- Emerson is a global leader in automation technology and software.
- Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
- With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
- We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.
- Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson.
- Join our team – let’s go!
Equal Opportunity
- Emerson is an Equal Opportunity/Affirmative Action employer.
- All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.
- We are committed to providing a workplace free of any discrimination or harassment.