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About the Role
The Assistant General Manager functions as the primary on-site leader, setting the energy on the floor, driving sales, and ensuring every client and team member feels your impact. This role offers ownership of a studio's day-to-day success.
Responsibilities
- Own the studio's daily sales rhythm, personally selling memberships and services while coaching Reps to do the same.
- Run sales role plays, objection-handling sessions, and real-time floor coaching to sharpen the team's closing skills.
- Drive KPI achievement across membership sales, service bookings, and retention metrics.
- Partner with the GM to set and track daily, weekly, and monthly sales goals.
- Serve as the front-of-house captain, setting the energy, pace, and professional standard for every shift.
- Coach, mentor, and develop Hyper Wellness Reps through regular feedback, recognition, and structured training.
- Lead pre-shift meetings, maintain high team morale, and foster a culture of accountability and growth.
- Build the team's hospitality instincts so five-star service is second nature, not a checklist.
- Model Restore's hospitality standards in every client interaction.
- Support membership engagement, retention, and issue resolution.
- Proactively de-escalate and resolve client concerns before they escalate.
- Maintain in-depth knowledge of therapies, pricing, and compliance to coach staff with confidence.
- Ensure the studio is consistently clean, safe, welcoming, and on-brand.
- Assist in executing marketing and operational initiatives alongside the GM.
Requirements
- Proven track record in sales, ideally selling memberships, services, or in a consultative retail environment (required).
- 1+ year of management or team leadership experience (required).
- 4+ years of customer-facing experience (preferred).
- High energy, coachable, and comfortable leading from the front of the house.
- Strong de-escalation and communication skills (written and verbal).
- Intermediate computer proficiency and ability to multitask across client and staff needs.
Skills
- Sales
- Leadership
- Coaching
- Hospitality
- Client Relationship Management
- De-escalation
- Communication
- Computer Proficiency
- Multitasking
Location
- Westchester
- Brooklyn
Work Type
- On-site
- Full-time
Experience Level
- 1+ year of management or team leadership experience
- 4+ years of customer-facing experience (preferred)
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
About the Company
- Restore Hyper Wellness is the award-winning creator of Hyper Wellness®, a revolutionary new category in health.
- With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best.
- By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.
- Restore Life USA is the Greater New York franchisee, operating 5 locations across Westchester and Brooklyn.
Equal Opportunity
- Restore Hyper Wellness is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.