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About the Role

Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Responsibilities

• Greet guests upon arrival.
• Performs guest check-ins and check-outs, dispenses room keys.
• Processes/posts transactions associated with guests stays including incidental charges.
• Coordinates with housekeeping/maintenance for availability and readiness of rooms.
• Answers guest questions regarding facility and surrounding area.
• Acts as a sales member for promotion of internal events, dining, and packages.
• Forwards guest mail, package and deliveries to appropriate rooms.
• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
• Completes assigned check lists and projects for scheduled shift.

Requirements

• At least 18 years of age
• Prior experience in guest service capacity preferred.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers.
• Occasional lifting/carrying of up to 25 lbs.
• Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
• Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
• Selected applicants will be required to complete an online onboarding process.

Skills

• Guest service skills
• Detail oriented
• High energy level
• Multitasking
• Effective communication skills

Location

• Capital Region

Work Type

• Full-time

Experience Level

• Entry Level

Benefits

• Sick Time That Promote Work/Life Balance
• 401(k) with 4% Match
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships.
• Local and National Discount Programs Through EAP & Tickets@Work
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility

About the Company

• As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.”