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About the Role

Provide cash management services and business deposit products to commercial and non-profit customers through coordinated sales efforts including customer meetings, presentations, and completion of proposals. Work in partnership with other business lines to provide guidance and support in managing banking relationships.

Responsibilities

• Develop new business deposit relationships and enhance existing relationships by assisting Relationship Managers with sales and support of cash management services.
• Analyze bank statements and account activity to formalize recommendations for appropriate deposit products, cash management services and service fees; present specialized pricing and rate requests to Pricing Committee for approval, when needed.
• Prepare banking and cash management service proposals for customers, present to customers and Business Partners.
• Maintain accurate and current database of customer calls, referrals, banking contracts, special agreements, and cash management pipeline activity.
• Provide regular updates to Pricing Committee on competition’s rates and products as well as industry cash management standards.
• Make recommendations for changes to Company’s service charges and/or enhancements to current deposit and cash management products.
• Deliver exceptional customer service when providing product training, service set-ups and ongoing maintenance to account relationships; communicate product updates and enhancements to Business Partners and customers.
• Represent Company at community events and actively participate in community service as designated by Company community service requirements.

Requirements

• Bachelor's degree or equivalent experience required.
• 6 years of experience in business development experience with an understanding of cash management products and services required.
• Proficient with Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint
• Skilled at identifying, analyzing and providing resolution to problems
• Strong knowledge of electronic banking delivery channels
• Solid communications skills, both verbal and written; comfortable communicating with customers, co-workers, and management
• Proven ability to work in a team setting.
• Demonstrated ability to make presentations to customers and provide recommendations that meet the needs of the bank and customer.

Skills

• Cash Management & Business Deposit Products
• Building Relationships
• Providing Exceptional Customer Service
• Microsoft Office Suite
• Problem Identification and Resolution
• Electronic Banking Delivery Channels
• Verbal and Written Communication
• Teamwork
• Presentation Skills

Location

• Utica

Work Type

• Full-time

Experience Level

• 6 years of experience

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• $65,000 - $75,000 annually

Benefits

• Competitive compensation including potential bonus and incentives
• Paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance
• Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program

About the Company

• As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets.
• Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
• We are committed to delivering value for our shareholders, our customers, and our communities.
• Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

• We are an Equal Opportunity Employer.
• Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.