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About the Role

As a Shift Supervisor at Elmcor, you serve as the program’s lead on the ground, guiding staff, overseeing daily operations, and ensuring the residence runs safely and effectively. In this role, you play a critical part in monitoring performance, supporting your team, and responding to the needs of residents and the overall shelter environment in real time. You help maintain a structured, responsive, and compassionate space where both residents and staff feel supported, accountable, and empowered.

Responsibilities

Oversee daily shelter operations, including staff coordination, shift coverage, and ensuring all activities and schedules run smoothly
Supervise, coach, and support staff while maintaining effective communication with residents, team members, and leadership
Monitor facility safety through rounds, enforce policies, respond to incidents, and utilize crisis intervention and conflict resolution strategies
Maintain accurate documentation, including incident and coverage reports, while ensuring confidentiality and professional standards are upheld

Requirements

BA/BS degree and/or equivalent experience, or AA degree and 2 years’ experience
HS Diploma or GED and 3 years applicable experience
Obtain F-80 certification within first 90 days of employment

Skills

Strong interpersonal, leadership, and problem-solving skills
Sound judgment and discretion
Ability to manage multiple priorities in a fast-paced environment
Professional, customer service–oriented approach
Positive attitude
Attention to detail
Ability to remain calm under pressure
Works independently and collaboratively
Initiative and reliability
Fostering a professional and supportive environment for staff and residents

Location

Lexington - Jamaica NY
Van Guard - Long Island City
Van Wyck - Jamaica NY

Work Type

Full-time
Requires flexibility to cover shifts in the event of staffing shortages or emergencies

Experience Level

2 years’ experience with AA degree
3 years applicable experience with HS Diploma or GED

Education Level

BA/BS degree or equivalent experience
AA degree
HS Diploma or GED

Benefits

Health, dental, and vision insurance
Paid time off
Retirement plans
15 Vacation Days Annually
12 Sick Days
Floating Holiday 1 annually
401K retirement plan with 3% match after 90 days of employment
Medical Benefits after 30 days of employment with Cigna
Dental/Vision eligible after 90 days of employment
Access to Gym/Weight Room
Access to Boxing Ring
Short Term Disability
Life, Accidental Insurance available through Aflac
Transit Chek for commuting expenses
Legal Shield for legal services
Public Service Loan Forgiveness (PSLF) participants

About the Company

Elmcor Youth & Adult Activities, Inc. is dedicated to empowering individuals and families.