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About the Role

The Electronics Applications Engineer II will provide customer technical support in both pre and post sales settings. This role effectively communicates product utilization challenges and customer-specific requirements to internal stakeholders, supporting North Atlantic Industries' products.

Responsibilities

• Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
• Understand project technical system requirements via telephone and email correspondence with customers.
• Advise and participate with prospects during customer test and evaluation activities.
• Act as the first line technical interface during the design-in process.
• Coordinate additional support activities and post-sales technical support with engineering departments.
• Ensure timely provision of documentation, necessary hardware and software revisions, specifications, test data, and ancillary technical requests.
• Determine product technical strengths and weaknesses versus competition in design-in contests.
• Communicate internally product challenges and customer specific requirements for resolution.
• Recommend specific products based upon prospect application and environmental requirements.
• Identify customer specific requirements and/or preferences as part of design-in selection.
• Consult with prospects concerning the appropriate utilization of company products.
• Participate in troubleshooting activities to determine hardware and/or software problems inhibiting successful product design-in.
• Coordinate technical support to overcome design-in difficulties.
• Become familiar with new company products and ensure documentation is current.
• Generate technical design-in status reports.
• Document special customer requirements and/or application utilization needs.
• Attend training courses on new products.
• Inform account sales personnel of competitive information or product difficulties learned from prospects.
• Maintain contact with customers to ensure continued technical satisfaction with chosen products.

Requirements

• Must be a U.S. Person (U.S. citizen or lawful permanent resident).
• Some positions require U.S. citizenship due to sensitive customer contracts.

Skills

• Outstanding communication skills (verbal and written)
• Good organizational skills
• Strong time management skills
• Ability to work independently toward focused goals
• Familiarity with MS Office (Outlook, Word, Excel, PowerPoint)

Location

• Bohemia, NY

Work Type

• Hybrid
• Full-time
• Day Shift

Experience Level

• 3+ years of experience in a technical support role

Education Level

• BSEE / BSET or a four year degree in a technical discipline
• Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus

Benefits

• Medical, Dental, and Vision Insurance
• Company-provided Life and AD&D Insurance
• Voluntary Supplemental Life Insurance
• Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401(K) with company matching contributions
• Vacation, holidays, sick time
• Employee tuition reimbursement
• Annual bonus eligibility
• Opportunities for learning and career development

About the Company

• North Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing, power supplies and motion simulation and measurement technologies.
• NAI products and services are used by the military, aerospace, and industrial markets.
• NAI is proud to be recognized as a Top Workplace.
• NAI's culture is very collaborative, featuring team building events, company picnics, special event days and an employee game room.

Equal Opportunity

• NAI is proud to be an Equal Opportunity Employer.
• Read our full EEO/AAP statement.