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About the Role
The Donor Services Coordinator provides essential support in processing donor gifts and responding to donor needs, ensuring accurate and timely gift processing and receipting while delivering professional service.
Responsibilities
- Imports gifts from multiple sources and updates donors’ biographical data during the gift import process.
- Reconciles gift discrepancies with the gift processing vendor.
- Generates and posts daily closing reports.
- Answers donor calls promptly and provides personalized responses to inquiries.
- Returns missed calls in a timely manner.
- Ensures appropriate call forwarding or voicemail setup during absences.
- Mails requested honor and memorial gift notifications weekly.
- Creates and submits weekly Welcome Packets to the gift processing vendor.
- Assists with receipting and managing the inventory of supplies.
- Supports the Donor Service Supervisor in quality assurance.
- Assists with special projects as instructed by the Donor Services Supervisor or Database Manager.
- Ensures the Donor Service Operating Manual is up to date.
- Updates donor data related to undeliverable address, change of address, deceased, Direct Mail preferences, etc.
Requirements
- Embrace the organization’s Statement of Faith.
- 2+ years’ experience in data entry.
- Experience working in a team environment.
- Working knowledge of Salesforce or other CRM systems.
- Proficiency in Microsoft Office Suite, especially Excel or other data related tools.
- Experience in gift data entry.
Skills
- Data entry
- Salesforce
- CRM systems
- Microsoft Office Suite
- Excel
Location
- New York
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor’s Degree or equivalent work and education
Salary/Compensations
- $50,000-$55,000 annually
About the Company
- The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty.
- The Bowery Mission meets essential needs and creates transformative communities with men, women, children, and families in New York so that we can together overcome homelessness and poverty and flourish.