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About the Role
Join our team as a PC Technician and play a key role in keeping The Arc Ontario's technology systems running smoothly. You'll provide hands-on support for computer hardware, software, and networks across multiple locations, while also assisting staff with troubleshooting and training. From setting up new equipment to maintaining servers and supporting audiovisual systems, your work will directly support our mission-driven team. If you're tech-savvy, solutions-oriented, and enjoy helping others, we'd love to hear from you!
Responsibilities
- Troubleshoots and maintains computer and peripheral equipment at the main facility and off-site locations.
- Monitors and responds to internal help desk system to maintain a high level of customer service to staff and individuals.
- Configures and prepares new equipment for deployment to current agency standards.
Requirements
- Two (2) years of experience working in hardware and software support, or some combination of customer service and relevant educational experience is preferred.
- Must be familiar and comfortable working with and troubleshooting Windows systems, printers of various types.
- Should be familiar with the basics of LAN/WLAN networking and device hardware repair.
- Will be required to obtain experience in current Windows desktop operating system, Microsoft Office suite, Microsoft Exchange and other similar applications.
Skills
- Office 365
- Windows server
- AV gear
- Active Directory
- Microsoft Entra/Identity
- MDM platforms
- Website building/maintenance
- Customer service
- HIPAA/FERPAA compliant environments
Location
- Canandaigua
Work Type
- Full-time
Experience Level
- 2 years of experience
Salary/Compensations
- $19.67-20.95
Benefits
- Health and retirement benefits
- Over 3 weeks of vacation within your first year
- Sick Time
- Growth potential/Opportunity for advancement within my agency
- Educational Assistance
- Employee Assistance Program
- Access to a Fitness Center in the Main Facility
- Pay on Demand
- Free Telehealth with EZaccessMD
- Emergency Assistance Funding
About the Company
- Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community.
Equal Opportunity
- The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.