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About the Role

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services. This role coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service for all customers.

Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules.
• Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Requirements

• High school diploma or GED
• Legally eligible to work in the US
• Demonstrated ability to work as part of a team in a collaborative environment
• High attention to detail
• Excellent multi-tasking skills
• Excellent listening, communication and problem solving skills
• Ability to work in a fast-paced environment
• Ability to prioritize

Skills

• Dispatching
• Problem resolution
• Customer service
• Communication
• Multi-tasking
• Prioritization

Experience Level

• Some previous dispatch experience preferred

Education Level

• High school diploma or GED

Salary/Compensations

• $27-$30 per hour

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways