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About the Role

As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company. Your dynamic personality will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled partner and customer experience. You will leverage your individualistic personality to become an in-store brand ambassador that focuses on selling our industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience.

Responsibilities

Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
Stay up to date with the latest trends and advancements in the telecommunications/mobile industry to educate customers about different options and recommend solutions.
Assist customers with billing and service-related questions, process payments, exchanges, and equipment issues efficiently and accurately.
Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
Embody the Optimum brand, demonstrating professionalism, integrity, and enthusiasm in all customer interactions.
Work closely with colleagues to ensure an exceptional customer experience, sharing knowledge, assisting with complex inquiries, and providing backup support.

Requirements

High school diploma or equivalent is necessary.
A minimum of one year of retail selling experience.
Effective communication, negotiation, and problem-solving skills.
Self-motivator with a knack for working independently.
Proficient computer and technical skills.
Ability to travel to other stores within 35 miles may be required for some locations.
Standing for prolonged periods.
Potential for lifting up to 50 pounds.
Ability to work full time and weekends as necessary.

Skills

Communication skills
Negotiation skills
Problem-solving skills
Computer skills
Technical skills

Location

Variable based on store location

Work Type

Full-time
Weekends

Experience Level

Minimum of one year of retail selling experience

Education Level

High school diploma or equivalent

Salary/Compensations

$33,696.00 - $55,357.00 / year

About the Company

Optimum is a leader in the fast-paced world of connectivity.
Our successes are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
Our culture of excellence provides a pathway to success as your leaders, and peers, will support your personal and professional growth.
Our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
We empower employees to do the right thing for our customers and co-workers and to recognize and reward these behaviors.

Equal Opportunity

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.