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About the Role

As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company, forging powerful connections with customers, exceeding sales targets, and delivering an unparalleled partner and customer experience. You will leverage your individualistic personality to become an in-store brand ambassador, selling industry-leading connectivity solutions while creating lifelong customers through exceptional customer service.

Responsibilities

Act as the first point of contact for customers, creating a positive and welcoming environment.
Engage with customers, listen to their needs, and provide personalized guidance on products and services.
Educate customers on available options and recommend solutions based on their specific needs.
Assist customers with billing and service-related questions, ensuring clear understanding of their accounts.
Process payments, exchanges, and equipment issues efficiently and accurately.
Troubleshoot technical problems and provide solutions to ensure customer satisfaction and loyalty.
Embody the Optimum brand, demonstrating professionalism, integrity, and enthusiasm in all customer interactions.
Represent company values and create a lasting positive brand impression.
Collaborate with colleagues to ensure an exceptional customer experience.
Share knowledge, assist with complex inquiries, and provide backup support.
Foster a supportive and collaborative team environment.

Requirements

High school diploma or equivalent is necessary.
A minimum of one year of retail selling experience.
Effective communication, negotiation, and problem-solving skills.
Self-motivator with a knack for working independently.
Proficient computer and technical skills.
Ability to travel to other stores within 35 miles may be required for some locations.
Ability to work full time and weekends as necessary.
Standing for prolonged periods.
Potential for lifting up to 50 pounds.

Skills

Communication skills
Negotiation skills
Problem-solving skills
Computer proficiency
Technical proficiency

Location

Various locations (travel may be required)

Work Type

Full-time
Weekends

Experience Level

Minimum of one year of retail selling experience

Education Level

High school diploma or equivalent

Salary/Compensations

$33,696.00 - $55,357.00 / year

About the Company

Optimum is a leader in the fast-paced world of connectivity, empowering lives, fueling businesses, and driving innovation.
Connectivity is a necessity, and Optimum provides reliable, high-speed connectivity solutions.
The company culture is built on three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
Employees are empowered to do the right thing, recognize and reward positive behaviors, and embrace new ways of thinking.
The company collects personal information for employment purposes, including identification, work authorization, background screening, HR administration, and legal compliance.

Equal Opportunity

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.