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About the Role

We are a 24-hour fully remote triage center seeking qualified Registered Nurses to assess, guide, and disposition individuals in need of immediate medical attention. You will work closely with a team of RNs and providers to ensure patients receive the Right Care, Right Place, and Right Time, which may include care instructions, telemedicine visits, or advising Urgent Care, ER, or 911 level of care.

Responsibilities

• Receives incoming calls from contracted clients.
• Assesses patient's current health status and recommends appropriate level of care based on clinical judgment, evidenced based guidelines and clinical protocols.
• Develops plan(s) of nursing service appropriate to the patients’ health care needs.
• Demonstrates knowledge of medications.
• Utilizes telephone communication skills with appropriate phone etiquette.
• Makes critical independent decisions and prioritizes appropriately.
• Documents all calls and actions taken into the patient’s medical record.
• Multitasks amongst multiple systems simultaneously.
• Utilizes technology as appropriate to meet job function requirements.
• Communicates assessment/reassessment outcomes to the health care team for appropriate follow-up.
• Displays an exemplary level of patience, courtesy, and flexibility.
• Interacts with patients, physicians, and staff in a manner conducive to maintaining positive relationships and meeting agency goals.
• Adheres to ethical, legal/regulatory, and accreditation standards.
• Assumes responsibility for own education, using formal and informal resources for professional self-growth.
• Consults with administrator for issues or requested services outside scope of practice or requiring assistance.
• Is detail-oriented and able to multitask.
• Performs other duties as assigned.

Requirements

• New York State Registered Nurse Licensure Only.
• Unrestricted New York State Licensed RN with a minimum of two years of experience as a clinical hospital nurse in an emergency room, critical care or med/surg, OR a minimum of two years’ experience in RN telephone triage in a primary care setting required.
• Previous Chronic Care Management / Case Management required.
• Previous Chronic Disease Management and Education required.
• Current CPR/BLS required.
• Current Infection Control Certificate required.
• Proficient with advanced computer technology and using multiple computer applications and the internet simultaneously.

Skills

• Telephone communication skills
• Advanced computer technology proficiency
• Multitasking
• Critical independent decision making
• Prioritization
• Detail oriented

Location

• Within a 2-hour drive to the WNY area

Work Type

• Remote training
• 4x10 hour shifts
• 3x12 hour shifts
• Rotating weekends

Experience Level

• Minimum of two years of experience as a clinical hospital nurse in an emergency room, critical care or med/surg
• Minimum of two years’ experience in RN telephone triage in a primary care setting

Education Level

• AAS in Nursing
• Bachelor’s Degree in Nursing or related fields preferred

Salary/Compensations

• $37-$39/hr
• Overtime available

Benefits

• Excellent medical benefits package

About the Company

• 24-hour fully remote triage center
• Receives incoming calls for clients/individuals in need of immediate medical attention
• Provides assessment, guidance, and disposition to the appropriate level of care