Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Assist university departments with compliance efforts related to the new key control and accountability policy. Adhere to new and established standard operating procedures to meet operational requirements.

Responsibilities

• Process incoming electronic key requests, verifying accuracy and completeness.
• Issue keys at the customer service counter while adhering to key security policies.
• Receive and process returned keys from customers.
• Answer incoming phone calls and assist with questions and client requests.
• Maintain key system records and verify key bitting accuracy.
• Manage filing systems for accurate record retention and retrieval.
• Prepare keys for satellite campus courier deliveries and contractor key requests.
• Receive and process Facilities Services service requests through the electronic work order system.
• Assist customers with UTWorks submissions.
• Conduct follow-up communications as needed.
• Identify and escalate critical issues.
• Maintain a high level of accuracy and attention to detail in customer service and work order documentation.
• Work in a fast-paced environment while maintaining a superior level of customer service, cooperation, and collaboration.
• Work independently and as a team member, following standard operating procedures.
• Accept constructive feedback as necessary.
• Establish and maintain rapport with university building managers, campus clients, and internal staff.
• Represent the department at outreach meetings as assigned.
• Represent Lock & Key Services on special projects and departmental initiatives, including key audits and reporting activities.
• Safely operate UT-owned vehicles.
• Perform other related duties as assigned, including working with other departments within the Facilities Planning and Management portfolio.
• Work occasional overtime to support organizational goals and objectives.
• Push, pull, and lift as required.

Requirements

• High school graduation or GED.
• Three years of experience in a work order control environment.
• One year of intermediate experience using an integrated work order management system.
• Two years of above-average experience with data entry with a high degree of accuracy.
• Two years of intermediate experience using Microsoft Word, Outlook, and Excel.
• Excellent customer service, organizational, and time-management skills.
• Ability to manage multiple projects and competing priorities concurrently.
• Adaptability for learning new software and processes.
• Must possess and maintain a Class "C" Texas Driver's License.
• If not currently a Texas resident, must obtain a Texas driver's license within 30 days after entering Texas as a new resident.
• Relevant education and experience may be substituted as appropriate.
• Provide a current three year driving record from the current state of residence.
• Resume/CV.
• 3 work references with their contact information; at least one reference should be from a supervisor.
• Letter of interest.
• Other materials upon request.

Skills

• Customer service
• Organizational skills
• Time-management skills
• Data entry
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Work order management systems
• Interpersonal skills
• Communication skills

Location

• AUSTIN, TX

Work Type

• Full-time
• Onsite

Experience Level

• 3 years of experience in a work order control environment
• 1 year of intermediate experience using an integrated work order management system
• 2 years of above-average experience with data entry
• 2 years of intermediate experience using Microsoft Word, Outlook, and Excel

Education Level

• High school graduation or GED
• Bachelor's degree in business administration or similar (Preferred)

Salary/Compensations

• $42,136 + depending on qualifications

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

About the Company

• Internationally recognized university for academic programs and research.
• Focus on making a difference in the lives of staff, thereby enhancing the student experience.
• Offers an outstanding benefits package.

Equal Opportunity

• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
• The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.