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About the Role

This position is responsible for coordinating and performing services, preventative maintenance, troubleshooting, and repair for electrolyzers at customer sites. The role requires excellent mechanical aptitude, familiarity with industrial hydrogen systems, and the ability to respond to urgent needs to ensure continuous customer operation. This position is critical for interfacing with customer stakeholders, improving system designs, and resolving defects based on field experience.

Responsibilities

Travel to customer sites to perform service and preventative maintenance on electrolyzers and other hydrogen systems.
Troubleshoot, repair, and perform general maintenance on industrial hydrogen systems and components.
Diagnose system problems and troubleshoot effectively.
Read and interpret drawings and P&IDs.
Interact professionally with customers and external vendors, maintaining a customer service focus.
Operate independently with minimal supervision to achieve high-quality results.
Develop and oversee the preventative maintenance program for electrolyzer field equipment.
Monitor field equipment performance and recommend design enhancements.
Engage with customers to solicit input on electrolyzer infrastructure and performance.
Ensure safe operation of electrolyzer equipment and infrastructure.
Respond urgently to field equipment repair needs and maintenance concerns, including short-notice travel.
Perform all other assigned duties.

Requirements

Associates degree or vocational degree in engineering technology or a relevant field, or a high school diploma with 3+ years of relevant work experience.
Superior communication and interpersonal skills.
Ability to travel in heavy volume and with short notice (up to 100%).
High level of skill with mechanical systems installation, troubleshooting, and repair.
Ability to diagnose system failures and isolate root cause.
Strong organizational skills and attention to detail.
Supreme analytical abilities and data analysis skills.
Proficiency with Microsoft Office software.
Role model for high standards of professionalism.
Results-oriented and driven work style.
Excellent task-oriented follow-through.

Skills

Mechanical aptitude
Familiarity with industrial hydrogen systems
Troubleshooting
Repair
Preventative maintenance
Mechanical systems installation
System diagnostics
Root cause analysis
Communication skills
Interpersonal skills
Customer service
Independent work
Organizational skills
Attention to detail
Analytical abilities
Data analysis
Microsoft Office proficiency
Professionalism
Results-oriented
Task follow-through
Safe operation of equipment
Controls ideology of systems
Electrical wiring schematics
Piping (high and low pressure equipment)
Equipment and material specs and maintenance
Environmental impact on equipment function and performance
Designing system for optimum performance
Reading and interpreting drawings and P&IDs

Location

North America
International

Work Type

Heavy travel (up to 100%)
On-call

Experience Level

3+ years of relevant work experience (in lieu of degree)

Education Level

Associates degree or vocational degree in engineering technology or other relevant field of study
High school diploma

Salary/Compensations

$27.50 - $40.00

Benefits

Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal and sick time
Paid Holidays
Wellness Reimbursement Program
Potential to apply for Tuition Reimbursement
Fertility and Family Building Benefit
Employee Referral program
Employee Assistance Program

About the Company

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.