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About the Role

The Patient Navigator serves as a patient advocate, guiding patients, families, and caregivers through healthcare system barriers to ensure timely access to quality health and psychosocial care for breast and lung patients. This role facilitates access, builds relationships with referring providers, and manages referrals efficiently.

Responsibilities

• Develop relationships with community groups to create a referral system for patient support, health awareness, and education.
• Track new patient requests and provide monthly statistics and referring patterns.
• Coordinate patient care by removing barriers to healthcare access.
• Resolve patient questions, comments, and concerns, communicating with biopsy patients before and after procedures.
• Communicate with newly diagnosed patients, support scheduling procedures, and connect them with resources and services.
• Obtain and distribute images and reports for second opinions to Radiologists.
• Research new patient resources and treatment options.
• Collaborate with physicians on Breast Patient Navigator and Lung screening program initiatives.
• Interact with patients, other departments, and referring physicians on breast care and lung cancer screening concerns.
• Promote communication between patients and healthcare providers.
• Assist and promote smoking cessation programs.
• Upload, review, and maintain patient data in a tracking system for low-dose screening CT scans.
• Assist in maintaining the lung registry.
• Organize and enter breast and lung pathology into the reporting system.
• Enter patient information into lung history forms.
• Track patients with breast atypia results.
• Maintain a tracker for core-guided breast biopsy patients.
• Obtain reports, scripts, and images from outside facilities for core-guided breast biopsies.
• Contact and assist in scheduling patients overdue for annual screening exams.
• Obtain screening patient scripts and assist uninsured patients with connecting to the New York State Cancer Services Program.
• Complete other tasks and projects as assigned.

Requirements

• Knowledge of and adherence to company policies and protocols.
• Knowledge of and adherence to HIPAA and safety guidelines.
• Basic computer skills.
• Skill in organizing and prioritizing work and following assignments through to completion.
• Skill in written and verbal communication.
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced environment and meet established deadlines.
• Ability to be flexible in schedule and adaptable to constant change.
• Ability to effectively handle details with accuracy.
• Ability to maintain regular attendance and on-time approval to work as scheduled.
• Ability to deliver high-quality customer service with integrity and compassion.
• Ability to resolve service recovery issues and escalate when necessary.
• Ability to remain calm in difficult situations.
• Familiarity with medical terminology required.
• Heavy lifting: up to 100 lbs. maximum with frequent lifting and/or carrying objects up to 50 lbs.
• Must be able to stand, stoop, lift, and walk without restrictions.
• Requires the use of office equipment, such as computers, fax machines, telephones, and copiers.
• Requires computer-related activities for extended periods.
• Requires the ability to see, hear, speak, write, and key.

Skills

• Patient advocacy
• Customer service
• Medical terminology
• Communication (written and verbal)
• Organization
• Prioritization
• Independent work
• Teamwork
• Adaptability
• Attention to detail
• Customer service recovery
• Calmness under pressure

Location

• WNY

Work Type

• Full-time
• Onsite

Experience Level

• At least two years of work experience in a healthcare environment dealing directly with patients preferred.
• Technical clinical experience and/or experience in the area of the practice is a plus.
• Experience and competency in a patient advocacy and/or customer service role.

Education Level

• High School Diploma or equivalent required.
• Certification from the National Consortium of Breast Centers required within two years.

Salary/Compensations

• Competitive hourly rate
• Annual bonus opportunity for all
• Annual reviews for merit increases

Benefits

• Medical/Dental/Vision benefits the 1st of the month following your start date
• 401K with Profit Sharing beginning day 1 of employment
• Vacation and PTO days on an accrual basis beginning on your start date
• 6 paid holidays
• 4 hours of paid community service or volunteer hours a year
• Work Life Balance-NO On-call or Over Nights
• Beautiful spa-like work environment
• Opportunity to learn and grow your career within Windsong
• Stable organization with a great reputation in WNY

About the Company

• A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.
• Stable organization with a great reputation in WNY.

Equal Opportunity

• Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law.
• The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.
• Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.