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About the Role

As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Responsibilities

Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
Use product knowledge and current promotions to drive add-on sales and support store performance.
Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Requirements

2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
Excellent multitasking and organizational abilities in a fast-paced environment.
Passion for fashion: good sense of style and solid knowledge of fashion trends.
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Flexible availability; able to work evenings, weekends and holidays.
Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).

Skills

Customer service
Multitasking
Organization
Fashion knowledge
POS systems
ERP systems
ATS systems
Microsoft Office Suite

Location

Mayflower Mall

Work Type

Permanent
Full-time

Experience Level

2+ years of experience

Education Level

High school diploma required

Salary/Compensations

Hiring rate of $0.80 above minimum wage

Benefits

Paid Time Off
Flexible Hours
Career Advancement opportunities
Up to 70% off on personal purchases
50% off all RCL brands
Generous Referral Policy

About the Company

With a strong online presence and more than 200 stores across the country, Reitmans delivers an open and positive fashion, offering sizes 0–22, XXS–3X, in Regular, Petite, and Tall.
As Reitmans celebrates its 100th anniversary, the proudly Canadian retailer continues its long-standing mission to empower and inspire women through inclusive, accessible fashion.
Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at Reitmans.
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons.

Equal Opportunity

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs.
If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process.
All information provided will be kept confidential and used solely to support an accessible candidate's experience.