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About the Role

The Security Guard provides a secure environment for clients/residents and staff by actively listening, providing high-quality customer service, and exhibiting cross-cultural awareness to promote an equitable and inclusive anti-racist organizational culture.

Responsibilities

• Acts as Fire Safety Guard / Fire Safety Coordinator and carries out all fire safety policies and procedures.
• Ensures all building emergency exits and walkways are unobstructed and secure.
• Performs building security operations and front-desk duties including monitoring facility keys and access.
• Monitors building CCTV and fire alarm /security panel.
• Communicates with local fire and police departments as needed.
• Performs building security tours.
• Answers phones.
• Assists in mail distribution to clients according to program policy.
• Screens visitors based on Urban Pathways policies and procedures.
• Assists in monitoring resident behavior and well-being including client check-in procedures, crisis intervention and de-escalation.
• Assists in monitoring resident/client medication as required.
• Ensures medication delivery is properly documented in appropriate log book in the absence of social service staff.
• Performs emergency response including CPR defibrillator, AED and first aid as needed.
• Assists in maintaining safe and non-slippery walkways in inclement weather in the absence of maintenance personnel.
• Maintains ongoing communication with preceding and following shifts, including clinical staff.
• Documents all incidents and unusual occurrences in compliance with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Documents client activities and incident reporting in client database system(s).
• Represents Urban Pathways and responds to inquiries as needed.
• Communicates verbally and in writing in a professional manner at all times.
• Attends staff meetings, trainings, and supervisory sessions, as required.
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.
• Performs all other duties as assigned and as required.

Requirements

• High School Diploma, GED or equivalent preferred.
• Minimum one to two years of security experience preferred.
• Experience with people experiencing homeless, mental illness and/or substance abuse population preferred.
• Required to work a flexible schedule including weekends, holidays, evenings; and to remain on post until relieved.
• Comfortable with using public transportation to travel to and from various programs sites.
• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 50 lbs.), carry, climb stairs and ladders, type, write, read, speak, see, and hear.

Skills

• Basic computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.) a plus.
• Good verbal and written communication skills.
• Good interpersonal skills and ability to work independently or in a team.
• Work effectively with individuals from diverse backgrounds and cultures.
• Foreign languages a plus.

Experience Level

• Minimum one to two years of security experience preferred.

Education Level

• High School Diploma, GED or equivalent preferred.

Salary/Compensations

• The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

About the Company

• Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.”
• Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities.
• We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Equal Opportunity

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.