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About the Role

The Teller contributes to the success of the branch by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships. The expectation is to build member relationships with the ability to share product knowledge solutions, identify member needs to identify beneficial FourLeaf products and services and refer members to the platform or business partners when an additional opportunity is identified.

Responsibilities

Process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures, including deposits, withdrawals, payments, issuing bank checks, money orders, gift cards, and processing Speed Deposit and Night Drop transactions.
Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements, such as determining check holds while adhering to funds availability policy.
Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
Manage teller line and drive-up traffic to limit waiting times.
Provide exceptional member experiences by cultivating relationships.
Identify member needs and recommend beneficial products and services.
Refer members to the platform or business partners to further assist with their banking needs.
Engage with members as they enter the branch by welcoming them.
Assist with lobby management by checking in with members waiting for platform services.
Process requests that can be managed at the teller line, such as printing debit cards and submitting fraud claims and disputes.
Support the branch by participating in opening/closing procedures, daily reports, audit tasks, and dual control.
Maintain controls, reconciliations, and reports, including verifying currency, balancing individual cash boxes/cash recyclers, daily reports, CTRs, and SARs.
Stay abreast and adhere to policies, procedures, and banking regulations.
Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, and Office of Foreign Asset Control.
Participate in the overall success of individual, branch, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.

Requirements

High School Diploma or GED.
1-4 years of customer service and cash handling experience.
PC, Windows, and internet proficiency.
Detail oriented, strong organizational skills, superior member service, excellent communication, and time management.
Monday to Saturday availability required.

Skills

Customer service
Cash handling
PC proficiency
Windows proficiency
Internet proficiency
Detail oriented
Organizational skills
Communication skills
Time management skills

Location

Onsite

Work Type

Full-time

Experience Level

1-4 years

Education Level

High School Diploma or GED

Salary/Compensations

$20 per hour

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Voluntary benefit programs
401(k) plan with employer match
Reimbursement programs
Wellness programs
Annual performance-based bonus
Competitive 401k
Tuition reimbursement
Flexible work options
Volunteer opportunities
Water Cooler Chats with executive teammates
Clubs & Sports
Food truck days

About the Company

FourLeaf Federal Credit Union has been committed to the financial well-being of its members for over 80 years, offering a full range of competitive savings and loan products.
FourLeaf is an award-winning place to work, recognized as Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.
As a credit union, FourLeaf's vision is to enrich the lives of its members, employees, and communities.
Since 2002, FourLeaf has been an integral community partner through its charitable giving and community development programs in New York and beyond.

Equal Opportunity

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.