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About the Role
The Business Office Assistant provides high-quality customer service and administrative support, serving as a primary contact for students regarding financial accounts and supporting student success through accurate account management.
Responsibilities
- Ensure high customer service standards are maintained when interacting with students and associates
- Serve as the primary contact via phone and email to assist students with account-related inquiries
- Coordinate student payment plan setup within the Student Account Center
- Monitor payment plans weekly and follow up on missed payments
- Review balances for non-enrolled students and coordinate collections
- Develop a working knowledge of student financial programs
- Collaborate with departments to support enrollment and retention
- Participate in monthly account balance reviews
- Review excess loan disbursements and process refunds
- Perform other duties as assigned
Requirements
- Associate Degree or higher required
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks with accuracy in a fast-paced environment
- Strong problem-solving and prioritization skills
- Team-oriented mindset
Skills
- Microsoft Office (Excel, Word, Outlook)
- Customer service
- Communication
- Attention to detail
- Organizational skills
- Problem-solving
- Prioritization
Location
- Online Education
- Orchard Park
Work Type
- 40 hours/week
- four days 8am – 5pm
- one day 12pm – 9pm
- a 6 hour Saturday once every 8 weeks
- Non-exempt
- Eligible for overtime
Education Level
- Associate Degree or higher
Salary/Compensations
- $46,000 per year ($22.12 per hour)
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.