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About the Role

As a Case Manager at Phoenix House, you will facilitate workshops for residents on an as-needed basis, covering the housing search, application, and interview processes and teach residents how to advocate for themselves when seeking employment in the community. Be part of something bigger — help us build a healthier, addiction-free future together.

Responsibilities

• Conduct initial intake, including social service assessments, psychosocial assessments, independent living plans, and referrals for incoming clients from the shelter system.
• Conduct updates to psychosocial assessments and other evaluations to develop appropriate referrals and interventions.
• Identify benefits and entitlements and connect clients to mental health, medical treatment, and substance use treatment facilities.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Conduct weekly and bi-weekly meetings with clients to finalize their Individual Living Plans, assess ongoing needs, promote harm reduction strategies, and facilitate referrals.
• Document all efforts in providing services, interactions, and follow-up regarding resident involvement.
• Manage and track employment and housing placements of shelter residents.
• Maintain current and confidential client case records for the assigned caseload.
• Complete all required trainings in a timely manner.

Requirements

• Bachelors degree relevant to human services and at least one (1) year of proven experience in Human Service-related field.
• Associate degree with at least two (2) – three (3) years of proven experience in a Human Service-related field.
• Familiarity with NYC Shelter System with any population (Families with children, single adults, mental health, substance use, HIV/AIDS, or any other related field).
• Demonstrate sensitivity, tact, and resourcefulness.
• A strong desire to assist clients in a nonjudgmental, empathetic, and compassionate manner is essential.
• Capacity to effectively address cultural distinctions and a dedication to the importance of cultural competency are essential.
• Ability to establish and maintain appropriate professional boundaries.
• Exceptional organizational, time management, and written communication abilities.
• Experience working with DHS and other service providers is preferred.
• Experience providing case management services to families with children/Single Adults referred from DHS.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Skills

• Bi-lingual preferred.
• Familiarity with CARES, preferred.

Location

• Jamaica, NY 11434

Work Type

• Full Time

Experience Level

• 1+ year of experience
• 2-3 years of experience

Education Level

• Bachelors Degree
• Associate Degree

Salary/Compensations

• $24.00 - $26.00 Hourly

Benefits

• 100% employer-paid medical insurance for all eligible employees and their dependents
• 10 Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• Generous tuition reimbursement program
• 403(b) retirement plan

About the Company

• Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery.
• We provide treatment, housing, and support services for our clients and their families.
• Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.
• By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.