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About the Role

We’re looking for a Senior Product Designer to join our in-house design team. You will report to the Head of Product and operate at the intersection of UX, UI, and strategic product thinking, partnering closely with engineering and product management to deliver solutions that balance empathy with operational efficiency. As a senior member of the team, you will shape product strategy, define design architecture, and raise the bar for our entire design culture.

Responsibilities

Lead End-to-End Design: Own complex product initiatives from early problem framing, discovery, and user journey mapping through to high-fidelity prototyping and production delivery.
Drive Strategic Impact: Collaborate seamlessly with product managers, engineers, and company leadership to shape the product roadmap, translate business goals into design solutions, and define product success metrics.
Champion the User: Independently plan and conduct user research with family caregivers. Synthesize qualitative feedback and behavioral data to inform design decisions, prioritizing opportunities that solve real pain points.
Build & Scale Systems: Establish, maintain, and evolve Abby Care’s design systems and component libraries to ensure consistency, accessibility, and development speed across all platforms.
Cross-Functional Execution: Prepare clear design specifications, account for edge cases, and work closely with engineers to ensure feasible, high-quality implementation of your designs.
Elevate the Team: Provide thoughtful design critique, mentor junior and mid-level designers, and continuously optimize the design team's workflows and standards.
Innovate with AI: Design adaptive, AI-driven digital experiences that simplify the heavy administrative and emotional burden on caregivers, translating ambiguity into clear experience direction.

Requirements

5+ years of progressive product design experience, with a proven track record of shipping impactful digital products (experience in healthcare, health-tech, or complex multi-sided platforms is a strong plus).
A strong portfolio demonstrating exceptional UX and visual UI craft, complex problem-solving, and a clear narrative of your end-to-end design process.
Demonstrated experience building or significantly contributing to scalable enterprise-grade design systems.
Deep experience utilizing user research, usability testing, product analytics, and experimentation to guide iterative design and justify design trade-offs.
A strong understanding of technical constraints, system architecture, and front-end feasibility to collaborate effectively with engineering partners.
Superb storytelling and facilitation skills. You can confidently articulate design rationale to non-design stakeholders, run cross-functional workshops, and push back effectively when needed.
A deep sense of empathy for users and a genuine passion for our mission to empower family caregivers.

Skills

UX
UI
Strategic Product Thinking
User Research
Design Systems
Component Libraries
AI-driven Digital Experiences
Storytelling
Facilitation

Location

San Francisco, CA

Work Type

Full-time
Hybrid

Experience Level

Senior

Benefits

Competitive compensation packages
Comprehensive health coverage (medical, dental, vision)
High-quality medical, dental, and vision options
$0 deductible PPO
Company-funded HSA
Employer-paid life and disability insurance
Generous paid time off
10 paid company holidays
Financial savings benefits
HSA contributions
Optional FSA
Commuter benefits
Full coverage of all 401(k) account fees
Paid parental leave (up to 10 weeks based on tenure)

About the Company

Abby Care is building the leading AI-native platform for family-led care.
America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.
We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.
Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home.
Our platform helps health plans and government partners better understand, verify, and improve care in the home.
We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.
We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs.
We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.
Join us in solving one of the most important challenges of our time.
Families First: Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
Urgency with Precision: Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
Driven to Redefine What’s Possible: We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Equal Opportunity

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.