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About the Role
Corridor is seeking a Technical Support Engineer to serve as the technical front line for customers, troubleshooting issues, analyzing code and CI/CD workflows, and ensuring engineering and security teams receive prompt, expert assistance for confident, secure software shipping.
Responsibilities
- Respond to customer inquiries via Pylon, email, and Slack, and own tickets through to resolution
- Investigate, reproduce, and resolve technical issues across customers' GitHub repositories, CI/CD pipelines, and integrations with Corridor
- Dig into logs, code, and configurations to pinpoint root causes, partnering closely with Engineering on complex or novel issues
- Guide customers through onboarding, implementation, and troubleshooting to ensure they realize value from Corridor quickly
- Track trends in support volume and recurring issues, and advocate for fixes and improvements in product planning
- Build and maintain documentation, FAQs, and internal tooling to make support faster and more scalable
- Partner with Customer Success, Sales, and Product to ensure a seamless, end-to-end customer experience
Requirements
- Comfortable reading code, working in GitHub repos, and reasoning about CI/CD and modern developer workflows
- Customer-first mindset and ownership of issues until resolved
- Clear communication with technical and non-technical stakeholders, in writing and conversation
- Ability to triage and prioritize across multiple open issues
- Energized by a fast-moving, early-stage environment and enjoy building process
- 2–5+ years in a technical support, solutions engineering, or technical account management role, ideally in cybersecurity, developer tools, infrastructure, or AI
- Hands-on experience with GitHub (or similar version control systems) and CI/CD pipelines
- Experience with a support/ticketing platform such as Pylon (or similar tools like Zendesk or Salesforce)
- Basic scripting or coding ability, and comfort exploring a codebase to isolate an issue
- Strong written and verbal communication skills
- Comfortable working in an early-stage, fast-moving environment
Skills
- Technical Support
- Solutions Engineering
- Technical Account Management
- Cybersecurity
- Developer Tools
- Infrastructure
- AI
- GitHub
- CI/CD
- Pylon
- Zendesk
- Salesforce
- Scripting
- Coding
- Problem-solving
- Communication
Location
- South Beach, San Francisco
Work Type
- Hybrid
Experience Level
- 2-5+ years
About the Company
- Software development is becoming autonomous. The fastest teams already work this way, and at Corridor, we are leading the way on secure development as the rest of the industry follows.
- Security tools were designed for a world where a person wrote the code and a person reviewed it. That's changing quickly. Corridor is securing software factories. We are the security solution for software that builds itself at every level of autonomy. We are preventing vulnerabilities as agents write code, and guiding teams to help decide what's safe to ship.
- We're a small, talented team, led by Jack Cable (Former CISA - Secure by Design), Ashwin Ramaswami (Former CISA, Stanford, and Schmidt Futures) and, Alex Stamos (Former CISO of Facebook, Yahoo, SentinelOne).
- Corridor is backed by Conviction, with a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and Langchain.
Equal Opportunity
- Corridor is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other characteristic protected by applicable law.