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About the Role

We are seeking a motivated and detail-oriented IT Asset Management (ITAM) Analyst to join the ITAM team. This role is focused on leveraging AI and automation capabilities within ServiceNow SAM Pro and HAM Pro to modernize and streamline software and hardware asset management workflows. The ideal candidate is curious about emerging technologies, eager to apply automation to reduce manual work, and passionate about clean data, compliance, and continuous improvement. This is an excellent opportunity for a recent or soon-to-be graduate in Information Systems, Information Technology, or a related field who wants to build a career at the intersection of ITAM, AI/automation, and enterprise platforms.

Responsibilities

Design, build, and support automation workflows using AI Tools and ServiceNow to improve Predictive Intelligence.
Assist in implementing ML-based software and hardware normalization to improve data accuracy in SAM Pro and HAM Pro.
Identify manual, repetitive ITAM tasks and propose automation opportunities (e.g., asset intake, reconciliation, retirement workflows).
Collaborate with senior analysts and ServiceNow developers to test, refine, and deploy automation use cases.
Support software license compliance activities, including entitlement tracking, reconciliation, and true-up analysis.
Maintain accurate publisher, product, and entitlement records within SAM Pro.
Assist in preparing for internal audits and vendor software audits (Microsoft, Adobe, Oracle, SAP, etc.).
Monitor license consumption trends and flag risks or optimization opportunities.
Build and maintain ServiceNow reports and Performance Analytics dashboards for ITAM leadership.
Track and report on key ITAM KPIs (e.g., license compliance rate, hardware lifecycle status, automation ROI, data quality metrics).
Translate data insights into actionable recommendations for leadership.
Support recurring executive reporting cadences and ad hoc data requests.

Requirements

Currently completing or recently completed a bachelor’s degree in information systems, Information Technology, Computer Science, or a related field.
1–2 years of experience in an IT-related role (internship, co-op, or significant academic project experience will be considered).
Foundational understanding of IT Asset Management principles (software and hardware lifecycles, licensing basics, CMDB concepts).
Familiarity with ServiceNow (through coursework, internships, hands-on labs, or certifications).
Strong analytical, problem-solving, and communication skills.
Comfortable working with data in spreadsheets, reports, and dashboards.
Eagerness to learn AI/automation tools and apply them to real-world business problems.

Skills

AI Tools
ServiceNow
ServiceNow SAM Pro
ServiceNow HAM Pro
ML-based software and hardware normalization
Predictive Intelligence
Software license compliance
Entitlement tracking
Reconciliation
True-up analysis
Publisher, product, and entitlement records
Vendor software audits
License consumption trends
ServiceNow reports
Performance Analytics dashboards
ITAM KPIs
Data insights
Spreadsheets
Reports
Dashboards
AI/automation tools
Software and hardware support
Help desk
Tier 2 support
Information Technology
Information Systems
Cybersecurity
IT Asset Management team
ITAM processes
ServiceNow Flow Designer
ServiceNow Virtual Agent
AI/ML concepts
Enterprise workflows
Software publishers' licensing models
SCCM
Intune
Jamf
SAP
Discovery tools
ServiceNow Certified System Administrator (CSA)
ServiceNow CIS – SAM or HAM
ITIL 4 Foundation
IAITAM certifications (CSAM, CHAMP, CAMP)
Cybersecurity certifications (CompTIA Security+, Network+, A+, or similar)
IT, computer, or cybersecurity-related certifications

Location

Remote

Work Type

Full-time

Experience Level

1-2 years

Education Level

Bachelor's degree in Information Systems, Information Technology, Computer Science, or a related field

Salary/Compensations

$1,635.00 - $3,185.00

Benefits

Company-wide bonuses
Long-term incentives
100% company-paid pension benefit
Matching contributions to 401(k) savings plan
Medical, dental, vision
Paid parental leave
Family building support
Fitness
Company-paid life insurance
Disability
Disease management programs
Paid time off
Employee Assistance Program (EAP)
Recognition program

About the Company

Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
Our technologies push the boundaries of what’s possible.
Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers.
Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets.
We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives; Damage-resistant cover glass to enhance the devices that keep us connected; Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light; Precision glass for advanced displays to deliver richer experiences; Auto glass and ceramics to drive cleaner, safer, and smarter transportation; Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions.

Equal Opportunity

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.