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About the Role

The Associate Director, Testing Center supports the mission of the Disability Support Services (DSS) Office by overseeing daily operations, strategic planning, and continuous improvement of accommodated testing services. This role ensures equitable, legally compliant access to academic assessments for students with disabilities in person and hybrid environments.

Responsibilities

• Oversee the scheduling, administration, and documentation of accommodated exams.
• Manage daily workflow, staffing, and resource allocation for efficient service delivery.
• Develop and maintain policies and procedures aligned with ADA, Section 504, and institutional guidelines.
• Ensure secure handling, storage, and return of exam materials.
• Maintain expert-level understanding of assistive technologies.
• Evaluate and implement new technologies to enhance accessibility.
• Train staff and proctors on assistive technology setup, troubleshooting, and support.
• Collaborate with campus IT, instructional design teams, and faculty on accessibility standards for digital assessments.
• Lead the development, implementation, and oversight of secure online proctoring processes.
• Research and recommend proctoring platforms, tools, and workflows.
• Coordinate with faculty to adapt exam formats and proctoring requirements for students with accommodations in virtual environments.
• Create guidelines and training materials for accessible online testing procedures.
• Serve as a primary liaison between DSS, faculty, departments, and campus partners regarding testing accommodations.
• Provide consultation and training to faculty on accessible assessment design and accommodation implementation.
• Communicate regularly with students about testing procedures and supports.
• Supervise testing center staff, including proctors, administrative support, and student employees.
• Provide ongoing training, performance evaluation, and professional development.
• Foster a culture of inclusion, accountability, and continuous improvement.
• Maintain accurate records of exams administered, accommodations used, and operational metrics.
• Prepare reports for institutional planning, accreditation, and compliance audits.
• Ensure all testing practices meet federal, state, and institutional accessibility requirements.
• Exhibit behavior that supports the university's mission, vision, and values.
• Communicate and employ interpersonal actions that model high standards of professional conduct.
• Demonstrate a commitment to outstanding customer service.

Requirements

• Typically a Bachelor’s degree in education, disability services, psychology, higher education administration, or related field.
• A master’s degree in a related field.
• Minimum 4 years experience working in disability support services, testing services, or a related accessibility-focused environment.
• Experience developing or managing online proctoring systems is preferred.
• Experience in higher education administration or student services.
• Knowledge of ADA, Section 504, and best practices for academic accommodations.
• Demonstrated proficiency with assistive technologies and accessible digital tools.
• Familiarity with learning management systems.
• Strong organizational, supervisory, and communication skills.
• This position may not be eligible for visa sponsorship now or in the future.

Skills

• Assistive technologies
• Accessible digital tools
• Learning management systems
• Organizational skills
• Supervisory skills
• Communication skills

Location

• Onsite

Work Type

• Staff Regular

Experience Level

• Associate Director
• Minimum 4 years experience

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• $78,600.00 - $102,200.00 Salary commensurate with education and experience.

About the Company

• Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society.
• Visit www.lmu.edu for more information.

Equal Opportunity

• LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law.
• We invite all persons in the full diversity of their being, life experience, and beliefs to apply.
• LMU is committed to providing equal access to employment opportunities and ensuring a comprehensive recruitment and selection process for all applicants.
• Individuals who require a reasonable accommodation to participate in any stage of the application, interview, or selection process may contact Human Resources at hr@lmu.edu or by phone at (310) 338-2723.
• Applicants who use relay services or other assistive communication technologies are welcome to utilize those services when contacting Human Resources.
• When contacting Human Resources, please include the job posting number, title of the position and department for which you are applying.
• Applicants are not required to disclose the nature of a disability or provide medical information when requesting an accommodation during the recruitment process.
• LMU will work with applicants in a timely and interactive process to identify and provide reasonable accommodations consistent with applicable federal and state law.