Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

TD Canada Trust is seeking a Personal Banking Associate Trainee for its branch office. This role involves engaging customers in daily advice needs, service transactions, digital education, and problem resolution. You will guide customers to the appropriate staff for financial queries and banking needs, including new accounts, investment advice, and banking solutions, while building customer confidence in digital banking trends.

Responsibilities

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Participate in the timely and accurate completion of business processes and procedures
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Requirements

High School diploma and/or 1+ years of relevant experience
Investment Funds Canada (IFC) or equivalent – within 90 days of start date
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
Knowledge of banking solutions and processes to advise customers
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
Candidate must be mobile within the Assigned District and may require geographic relocation to another TD location within the assigned region as a condition of employment.

Skills

Customer service
Financial needs assessment
Digital banking education
Problem resolution
MS Office proficiency
Banking solutions knowledge
Administration
Organization
Planning
Time management
Communication (verbal and written)
Influencing

Location

Hamilton, Ontario, Canada

Work Type

Full-time

Experience Level

Entry Level

Education Level

High School Diploma
Post-Secondary or Undergraduate degree (preferred)

Salary/Compensations

$47,500 - $61,000 CAD

Benefits

Growth opportunities
Skill development
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs
Training and onboarding sessions
Online learning platform
Mentoring programs

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
TD strives to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, believing that all colleagues, no matter where they work, are client facing.
Together, TD is reimagining what banking can be for clients, colleagues and communities.

Equal Opportunity

TD is committed to providing fair and equitable compensation opportunities to all colleagues.
Growth opportunities and skill development are defining features of the colleague experience at TD.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.