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About the Role

We are a fully remote 24-hour On Call Center seeking qualified Registered Nurses to receive incoming calls for clients needing immediate medical attention. Responsibilities include assessment, guidance, and disposition to the appropriate level of care, working closely with a team to determine the right care, at the right place, and at the right time.

Responsibilities

• Receives incoming calls from contracted clients
• Assesses patient's current health status and recommends appropriate level of care based on clinical judgment, evidenced based guidelines and clinical protocols
• Develops plan(s) of nursing service appropriate to the patients’ health care needs
• Demonstrates knowledge of medications
• Utilizes telephone communication skills with appropriate phone etiquette
• Makes critical independent decisions and prioritizes appropriately
• Documents all calls and actions taken into the patient’s medical record
• Utilizes technology as appropriate to meet the requirements of the job functions
• Communicates to the health care team members the outcome of the assessment/reassessment to ensure appropriate follow up occurs based on the needs of the patient care
• Displays an exemplary level of patience, courtesy, and flexibility
• Interacts with patients, physicians, and staff in a manner conducive to maintaining positive relationships and to meet the goals and objectives of the agency
• Adheres to ethical, legal/regulatory and accreditation standards
• Assumes responsibility for his/her own education, using formal and informal resources that contribute to professional self‐growth
• Consults with administrator for issues or requested services outside scope of practice or requiring assistance in performing
• Is detail oriented and able to multitask
• Performs other duties as assigned

Requirements

• Must live within 2 hours driving time of the WNY area
• Unrestricted New York State Licensed RN
• Minimum of two years of experience as a clinical hospital nurse in an emergency room, critical care or med/surg, OR a minimum of two years’ experience in RN telephone triage in a primary care setting
• Current BCLS required
• Current Infection Control Certificate required
• Must be proficient in using computer applications and using the internet

Skills

• Telephone communication skills
• Appropriate phone etiquette
• Critical independent decision making
• Prioritization
• Detail oriented
• Multitasking

Location

• WNY Area (within 2 hours driving time)

Work Type

• Remote Training (6-8 weeks)
• On Call Center (24-hour)

Experience Level

• Minimum of two years of experience as a clinical hospital nurse
• Minimum of two years’ experience in RN telephone triage

Education Level

• AAS in Nursing
• Bachelor’s Degree in Nursing or related fields preferred

Salary/Compensations

• $34-$35 per hour
• Overtime available

Benefits

• Excellent medical benefit package