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About the Role

This role provides inclusive service support for customer service and brokerage operations, responding to shipper queries, explaining customs brokerage services, investigating disputes, and processing credit card payments. The position also assists FedEx Express Customer Service Representatives and handles document sorting and mailing.

Responsibilities

• Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement
• Explains customs brokerage service for LVS & HVS shipments, associated fees, and CBSA guidelines to customers
• Investigates and analyzes BI disputes and contacts Customs for additional information/clarifications
• Apprises customers and FedEx OPCO on dispute status and coordinates with FTNC’s Regulatory & Compliance department for corrections
• Updates all Customs clearance cases on 1Source until the file is closed
• Provides general customs brokerage information to customers upon request
• Processes credit card payments and provides payment receipts via fax or e-mail
• Responds to customer inquiries regarding credit card payment issues
• Provides assistance to FedEx Express Customer Service Representatives on queries related to customs clearance delays or FTNC clearance invoices
• Assists with sorting and mailing of low value shipment documents

Requirements

• High School Diploma Required
• Minimum 3 years of experience in customer service
• Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
• Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
• Excellent communication skills both written & verbal
• Capable of interacting with a wide range of customers, carriers and brokers
• Must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada

Skills

• Customer Service
• Customs Clearance
• Brokerage
• GST
• PST
• Customs Duty
• Disbursement
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• AS 400
• Office Equipment Operation
• French Language Proficiency
• Written Communication
• Verbal Communication

Location

• Mississauga, Ontario, Canada

Work Type

• Employee
• Full-time

Experience Level

• Minimum 3 years of experience

Education Level

• High School Diploma

Salary/Compensations

• $38,285.00 - $59,820.00 CAD Annual

About the Company

• Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living.
• At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
• Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do.

Equal Opportunity

• FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.