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About the Role

This role is responsible for processing entries for clearance, monitoring transactions, and ensuring data accuracy within the broker system. The position also involves responding to customer queries and handling general office duties to support the team.

Responsibilities

• Gathers information, assesses documentation and processes entries for clearance
• Monitors transactions for rejects, acceptance and release
• Records data in broker system and transmits entry to CBSA to obtain release of shipment
• Ensures all data is correct as per documentation/notice from carrier and/or customer
• Responds to all customer queries and provides excellent customer service
• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel
• Ensures that fax & photocopier printed documents are distributed and properly directed or dealt with
• Maintains a general inventory of supplies and necessities
• Checks all incoming faxes and distributes to the correct department/personnel
• Performs any other duties as advised by the Supervisor/Manager

Requirements

• Minimum of 1 year experience in a related field of Customs Brokerage and Release
• Ability to understand and interpret documentation related to the Customs Brokerage field.
• Ability to interact with a wide range of customers, carriers and brokers

Skills

• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system
• Excellent communication, organization, inter-personal, problem solving skills

Location

• Mississauga, Ontario, Canada

Work Type

• Employee
• Full-time

Experience Level

• 1 year experience

Education Level

• High School Diploma

Salary/Compensations

• $33,232.00 - $51,925.00 CAD Annual

About the Company

• Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living.
• At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
• Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do.
• Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

Equal Opportunity

• FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.