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About the Role

Simply Business is seeking a Delivery Operations Lead to transform how we build and scale technology. This role acts as a systems-thinking champion to eliminate friction, optimize throughput, and streamline engineering delivery. You will partner with Product and Engineering leaders to introduce global best practices, tackle systemic risks, and cut waste, ultimately stabilizing lead times, accelerating time-to-market, and reducing operational costs.

Responsibilities

Apply Lean, Six Sigma, and Kaizen practices to overhaul end-to-end workflows and eliminate system-wide bottlenecks.
Build and maintain dynamic workflow maps that expose blockers, highlight opportunities, and map out broader system impacts.
Standardize and automate tools across Shared Services to streamline discovery and software delivery lifecycles.
Analyze core flow metrics (throughput, lead time, cycle time) to root out underlying issues and drive data-backed recommendations.
Harness Jira, developer tooling, and BI platforms (like Looker or Tableau) to visualize process health and quantify the impact of change.
Empower teams through self-service tooling, peer training, and data advocacy to embed a continuous-improvement mindset.

Requirements

Experienced in process mastery, with an expert grasp of Lean, Six Sigma, or Theory of Constraints applied directly to software delivery.
Tech-minded at heart, with 2+ years of hands-on experience as a data or software engineer.
Strong Jira administration skills.
Skilled in data visualization, capable of turning complex datasets into clear insights using tools like Tableau or Looker.
A strategic communicator who can translate operational data into executive-level narratives that influence leadership without relying on direct authority.
Adaptable, resilient, and comfortable cutting through ambiguity to bring clarity to fast-paced, evolving environments.
An intentional collaborator and conscious change agent who values diverse perspectives, self-awareness, and guiding teams smoothly through growth.

Skills

Lean
Six Sigma
Kaizen
Jira
Looker
Tableau
Data Visualization

Location

Hybrid

Work Type

Permanent
Hybrid

Experience Level

2+ years of hands-on experience as a data or software engineer

Salary/Compensations

Competitive salary based on experience and current market
Potential to earn an annual bonus based on performance

Benefits

Great work-life balance with manageable workloads and flexibility
25 days annual leave plus bank holidays
Option to buy five more days of holiday
Flexible parental leave (six months full pay for primary caregiver, four weeks full pay for secondary caregiver)
Life event leave (an extra day off every two years for major life events)
Two-week paid sabbatical after five years of service
Four-week paid sabbatical after ten years of service
Private medical insurance through BUPA (covers pre-existing conditions)
Health cash plan for everyday medical expenses
Access to tools for personal development on a dedicated learning platform
Access to counselling for mental health support
Pension matching up to five percent
Life assurance policy (four times basic salary, option to increase to ten times)
Salary sacrifice car scheme
Flexible benefits scheme (allocated amount for benefits like critical illness cover, dental insurance, travel insurance, or gym membership)

About the Company

Insures small businesses and enables big dreams.
Protects over 1,000,000 active insurance policies for various trades.
Operates as both a technology and insurance company, focusing on building, failing, learning, and improving.
Global social impact strategy, 'The Big Dreams Project', aims to help 10,000 small businesses start or grow by 2030.

Equal Opportunity

Committed to providing equality and opportunities for all employees and candidates.
Offers a workplace where colleagues are treated with respect and dignity.
Does not discriminate directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status.