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About the Role

The Office Manager is responsible for executing administrative activities, financial management, and customer service coordination within the center, reporting to the General Manager.

Responsibilities

• Plans, coordinates, and directs the overall operations of the Admin Department.
• Maintains inventory/working capital spreadsheet record of usage of consigned inventory.
• Creates purchase orders in designated system as inventory is used.
• Reconciles available consigned inventory to usage spreadsheet.
• Reconciles invoices to purchase orders for consigned inventory.
• Oversees Accounts Receivable compliance with collection policies of center and contacts delinquent accounts for collection.
• Generates various systems reports to document and update status of center activities.
• Ensures all SOX procedures are followed and that all required files and documents are in place and correct.
• Handles customer service complaints in a professional manner with the focus on “more than satisfied customers”.
• Maintains local assets assigned to the center (vehicles, FAST devices, computers, facility, etc.).
• Provides leadership, direction, and support to their team and others in the center.
• Ensures work is conducted in compliance with state and local regulations and licensing requirements.
• Reviews timesheets for completeness, correctness, and required approvals.
• Calculates piece rate payments due in accordance with the piece rate program.
• Gathers data relating to spiffs/commission payments due to complete spread.
• Reviews team performance against job role responsibility and recommends improvement opportunities.
• Provides effective feedback, coaching, training, professional development, and corrective action.
• Performs quality checks of customer service specialist(s) to ensure delivery of highest levels of customer experience.
• Identifies areas to improve and implements measures to improve performance.
• Recruits and participates in the interview process to successfully fill open position(s).
• On-boards new employee(s) regarding job expectations, company policies, payroll document collection, and benefit information.
• Handles customer issues, complaints, or concerns from a diverse customer population requiring supervisor involvement.
• Answers phones during busy season or manpower shortages.
• Performs other duties as assigned.

Requirements

• Minimum three years of accounting experience.
• Minimum one year of supervisory or leadership experience.
• Capable of maintaining confidentiality regarding employee records and other sensitive data.
• Proven written and verbal communication skills.
• Proven time management skills.
• Proven problem-solving skills.
• Ability to work in a demand service, fast-paced, multitasking environment both as a team and independently.
• Service Industry experience a plus.

Skills

• Proficiency with Windows, MS Office Suite and Internet Explorer.
• Financial management.
• Invoice processing.
• Payment collections.
• Past due collections.
• Applying payments.
• Accounts Receivable (A/R).
• Purchase Orders (P/O).
• Weekly/month end close duties.
• SOX compliance.
• Customer service.
• Office management.
• Scheduling.
• Dispatching.
• Routing.
• Inventory management.
• Reconciliation.
• Leadership.
• Feedback.
• Coaching.
• Training.
• Professional development.
• Corrective action.
• Recruiting.
• Interviewing.
• On-boarding.
• Communication.
• Time management.
• Problem solving.

Location

• Onsite

Work Type

• Full-time

Experience Level

• 6+ years
• Minimum three years of accounting experience
• One year of supervisory or leadership experience

Education Level

• High School Diploma or equivalent work experience
• Bachelor’s Degree preferred
• Minimum Education: Bachelor's Degree

Benefits

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

About the Company

• Service Experts Heating & Air Conditioning is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.