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About the Role
This hybrid administrative position provides support to both the Human Resources Department and the Business Office. It is designed for an organized, dependable, and detail-oriented individual interested in developing experience in human resources and healthcare business operations. The role requires a high level of professionalism, discretion, accuracy, and confidentiality due to access to sensitive information.
Responsibilities
- Provide administrative support to the Human Resources Director and assist with routine HR functions and special projects.
- Assist with maintaining accurate employee information and updating HR records and databases.
- Assist with employee data entry, recordkeeping, filing, scanning, and document management.
- Maintain organized and confidential electronic and paper personnel records.
- Assist with tracking employee compliance requirements, including training, certifications, licenses, and other employment-related documentation.
- Monitor compliance training completion and assist with communicating training deadlines and follow-up reminders.
- Assist with tracking employee leaves of absence.
- Assist with onboarding and offboarding administrative tasks.
- Assist with periodic HR audits to ensure required employee documentation is complete and current.
- Prepare spreadsheets, reports, correspondence, forms, and other HR materials.
- Assist with annual and periodic HR projects.
- Respond to routine employee questions and appropriately refer complex questions to the Human Resources Director.
- Maintain strict confidentiality regarding employee information and Human Resources matters.
- Perform other Human Resources duties and projects as assigned.
- Provide administrative support to the Business Office based on departmental workload and operational needs.
- Assist with processing and tracking patient referrals.
- Assist with obtaining and tracking prior authorizations from insurance carriers and other payers.
- Follow up on outstanding referrals, authorizations, documentation, and related requests.
- Assist with reviewing and processing Waystar claim denials and other billing-related work queues.
- Research basic denial information and route issues requiring additional review to the appropriate billing team member.
- Assist the billing team with claim follow-up, documentation, data entry, account research, and other administrative functions.
- Assist with obtaining information needed to support accurate and timely billing and reimbursement.
- Communicate professionally with clinic staff, insurance carriers, outside healthcare organizations, and other parties.
- Maintain accurate documentation of work performed and follow established Business Office procedures.
- Assist with special projects and other Business Office functions as assigned.
- Maintain confidentiality of employee, patient, financial, and organizational information.
- Demonstrate accuracy and attention to detail when entering, reviewing, or maintaining information.
- Manage multiple assignments and priorities while meeting established deadlines.
- Communicate professionally and respectfully with employees, patients, providers, supervisors, insurance representatives, and outside organizations.
- Work collaboratively with Human Resources, Business Office staff, clinic departments, and leadership.
- Learn and appropriately use multiple software systems and electronic platforms.
- Follow established MMHC policies, procedures, confidentiality requirements, and standards of conduct.
- Maintain regular and reliable attendance.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Previous experience in one or more of the following areas: healthcare referrals, prior authorizations, medical billing, electronic health records (EHR), medical office operations, or Human Resources.
- Basic understanding of healthcare administrative processes, medical office workflows, or Human Resources functions.
- Basic proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to learn and effectively use Human Resources, electronic health record, billing, payer, and other software systems.
- Strong organizational skills with attention to detail and accuracy.
- Ability to accurately enter, maintain, track, and manage confidential data and documentation.
- Ability to prioritize assignments, manage multiple tasks, and work effectively while supporting multiple departments.
- Ability to communicate professionally and effectively, both verbally and in writing.
- Ability to maintain confidentiality and exercise appropriate discretion when handling sensitive employee, patient, and organizational information.
Skills
- Microsoft Office (Word, Excel, Outlook)
- Human Resources software
- Electronic health record (EHR) systems
- Billing systems
- Payer systems
- Organizational skills
- Attention to detail
- Accuracy
- Data management
- Confidentiality
- Discretion
- Verbal communication
- Written communication
- Prioritization
- Task management
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Entry-level
- Some experience
Education Level
- High school diploma or equivalent
About the Company
- MMHC policies and applicable privacy requirements.
- Tribal Preference policy: hiring preference may be given to qualified Native American applicants, as permitted by applicable law and Tribal policy.