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About the Role

As a Team Leader, your role involves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Requirements

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.
• Required to stand and move throughout the site for the entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25lbs.

Skills

• Customer service
• Sales
• Leadership
• Quality assurance
• Teamwork
• Communication

Location

• 10 E Auburn Rd, Rochester Hills, Michigan, 48307

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

Salary/Compensations

• $17.50 per hour

Benefits

• Continuous training
• 401k plan with a company match of up to 4%
• Unlimited Wash Club Membership
• Supplied uniforms
• Paid vacation
• Educational reimbursement

About the Company

• Express Wash Concepts is one of the region’s fastest-growing and award-winning companies.
• At Clean Express Auto Wash, we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities.
• We empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Leader to leadership roles and beyond.

Equal Opportunity

• Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.