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About the Role

Admission Coordinator I responds to all inquiries related to treatment at Discovery in a professional manner, aiming to secure commitment to care from qualified individuals and provide appropriate referrals for those who do not qualify.

Responsibilities

• Follow the checklist to ensure all steps to an admission have been properly taken.
• Keep referral information up to date and in an accessible location.
• Effectively discern if a caller meets initial criteria within 2-3 minutes.
• Efficiently refer callers to network partners if they fail to qualify.
• Speak passionately about the program while controlling the flow and direction of the call.
• Efficiently gather pertinent information in the initial call while inputting in CRM.
• Obtain referral and treatment team information.
• Gather all insurance information and promptly initiate the verification process.
• Properly educate families on levels of care and Medical Necessity, noting the difference between benefit and authorization.
• Keep families engaged in communication and informed of next steps.
• Conduct pre-admission screenings.
• Gather medical data/records.
• Gather clinical data and treatment team information.
• Identify clinical or medical red flags and alert appropriate personnel.
• Obtain appropriate approvals when indicated (medical, clinical, etc.).
• Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans.
• Proper coordination with business office and management personnel to complete SCA.
• Communicate with house regarding admissions and receive mutually agreeable admission time.
• Send confirmation call and email to family covering admit time, house, location, insurance, necessary funds, and next point of contact.
• Generate EHR record for incoming client.
• Ensure admission paperwork is complete and in compliance.
• Make accurate and timely notations in CRM and EHR and upload all supporting data.

Requirements

• High School Diploma or equivalent.
• Office etiquette.
• Excellent computer skills, particularly a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint).

Location

• On-Site in Manor, TX

Work Type

• Full-Time
• On-Site

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $48,000-52,000/annually

About the Company

• New Hope Ranch is a residential treatment center focusing on prevention, assessment, treatment, and reintegration for people suffering from substance abuse.
• Services are provided on a 49-acre ranch 15 minutes from downtown Austin, Texas.
• New Hope Ranch’s mission is to improve social behavior and enhance personal recovery and growth.
• The organization has a culture of innovation that thrives on creating new services to meet community needs while maintaining effectiveness, excellence, and professionalism.
• New Hope Ranch values an integrated system of high-quality care focused on best practices, easy access to services, and providing a full range of services efficiently.
• Discovery Behavioral Health seeks to build a diverse staff reflective of the patients and communities served.
• DBH encourages multiple perspectives and experiences, and strives to hire and retain a diverse workforce.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.
• We are proud to be an EEO employer M/F/D/V.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.