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About the Role

The Senior Community Manager ensures effective residential property operations by supporting a strong resident experience, coordinating leasing and administrative functions, and managing daily operational activities. This role acts as a key resident contact, contributing to satisfaction, occupancy, and revenue while ensuring compliance with company policies and relevant legislation.

Responsibilities

• Manage day-to-day property operations, customer service, rent collection, arrears, maintenance, inspections, supplies, and suite turnovers.
• Ensure policies, procedures, tenancy legislation, legal notices, deposits, and documentation are followed accurately and consistently.
• Respond to inquiries, conduct property tours, showcase suites, and follow up with prospective residents to support leasing goals.
• Maintain strong knowledge of properties, amenities, neighbourhoods, availability, competitors, and market trends to support pricing and leasing strategies.
• Address resident questions, complaints, and concerns professionally while promoting community engagement, satisfaction, and positive reputation.
• Oversee move-ins, orientations, lease renewals, and resident events to strengthen engagement, loyalty, and revenue retention.
• Lead, develop, supervise, and motivate site staff, service providers, and contractors while setting goals and implementing action plans.
• Support budgets, forecasts, management plans, variance analysis, purchasing, and vendor coordination while operating within approved budgets.
• Establish and support targets for energy efficiency, emissions, water conservation, waste reduction, and recycling while engaging residents and staff in sustainability initiatives.

Requirements

• College or university education in business, hospitality, or a related field is considered an asset.
• 3+ years of related experience in residential property management, hospitality, or a related field.
• Post-secondary coursework in property management or hospitality and team leadership experience are assets.
• Strong understanding of applicable laws, legislation, and rights related to resident and landlord relations.
• Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook.
• Knowledge of Yardi is an asset.
• Communicates clearly and works effectively with employees, residents, contractors, and other stakeholders.
• Manages multiple demands and competing priorities while adapting to change and maintaining a results-focused, detail-oriented approach.
• Assesses operational issues, sets priorities, and makes timely decisions while escalating significant risks or concerns as appropriate.
• Ability to provide clear direction, set expectations and effectively lead maintenance employees and external service providers.
• Effectively prioritizes, schedules, delegates and coordinates work to balance operational needs, team capacity and resident service expectations.
• Holds self, employees and service providers accountable for quality, safety, timelines and established standards.
• A criminal verification check is required for employment.

Skills

• Microsoft Office
• MS Word
• Excel
• Outlook
• Yardi
• Communication
• Collaboration
• Organizational Skills
• Decision-Making
• Problem Solving
• Team Leadership
• Supervision
• Work Planning
• Delegation
• Accountability
• Follow-Through

Location

• Toronto, ON

Work Type

• Onsite
• Full-time

Experience Level

• Senior

Education Level

• College or university education in business, hospitality, or a related field is considered an asset.

Salary/Compensations

• $80,000 to $90,000 per year

Benefits

• Competitive total rewards package
• Comprehensive benefits
• Annual discretionary bonus

About the Company

• BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors.
• With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide.
• As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.
• For more information, please visit www.bgo.com

Equal Opportunity

• At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.
• BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.