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About the Role

Actively AI is seeking a Strategic Account Director to manage relationships with 6-8 of the largest and most complex enterprise accounts. This senior individual contributor role focuses on owning renewals and expansion for a high-value portfolio, reporting to the Head of Account Management. The ideal candidate has experience managing top accounts at a scaling enterprise SaaS company and desires depth over breadth in client relationships.

Responsibilities

Own a concentrated portfolio of 6-8 largest enterprise customers as the single commercial owner accountable for retention, satisfaction, and growth.
Build relationships at every level of each account, from operators to CRO and VP of RevOps.
Own a strategic account plan for each logo that ties Actively's performance to the customer's top revenue objectives.
Run the renewal process end-to-end, de-risking early and protecting contracted value.
Find and win expansion opportunities across new teams, personas, and use cases.
Act as the commercial counterpart to the delivery team, ensuring new customer requests map to paid expansion.
Build trusted relationships with senior stakeholders and lead Executive Business Reviews (EBRs).
Own the commercial story around ROI, productivity lift, and roadmap alignment.
Translate Actively's value into CRO terms: productivity per rep, pipeline influence, and revenue impact.
Secure references, case studies, and logo rights.

Requirements

An owner who likes carrying a book and being personally accountable for revenue.
Commercially driven with a focus on finding and closing revenue gaps.
8+ years in enterprise account management or sales.
Track record of owning the largest, most complex accounts in a portfolio.
Experience at a fast-growing startup is a plus.
Technically credible to hold discussions with senior technical leaders on AI-native workflows.
Ability to translate technical value clearly to a CRO's bottom line.
Fluent in GTM concepts including productivity per rep, LTV/CAC, and expansion motions.
Ability to run a rigorous, MEDDPICC-grade account and renewal process.

Skills

Account Management
Sales
Enterprise Account Management
Relationship Building
Strategic Account Planning
Renewal Management
Expansion Sales
Executive Communication
ROI Analysis
Productivity Improvement
Roadmap Alignment
Technical Credibility
Go-to-Market Strategy
MEDDPICC

Location

New York
Remote (for the right person)

Work Type

Hybrid (3 days in office preferred)
Remote
Full-time

Experience Level

Senior
8+ years

Benefits

Competitive Early-Stage Equity
Health, Dental, Vision Coverage
Unlimited PTO + Recharge Days
Catered Lunch on Tuesday & Friday, Dinners every day!
Fully Stocked Kitchen
Cutting-Edge Tech & Tools
Annual Off-sites & Monthly Events
Commuter Benefits
Cozy Office in NYC

About the Company

Actively AI is defining a new category: Intelligence-Led Revenue.
Our platform deploys Per-Account AgentsTM across our customers’ TAM, working 24/7 to research, identify opportunities, and advance next steps.
Leading enterprises including Ramp, Ironclad, and Samsara are already making this shift.
Our co-founders are former Stanford AI researchers, and the team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google.
We've raised $68M from TCV, First Harmonic, Bain Capital Ventures, First Round Capital, and more.