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About the Role

As an Assistant Store Leader, you will partner with the Store Leader to drive and participate in all activities that support achieving store business objectives, while creating an unsurpassed service culture. You will perform with high integrity in business strategy, people growth and development, and operational excellence. You will be a dynamic and inspiring leader who fosters strong internal and external relationship building skills. As an integral part of the leader team, you will emulate the brand as an Eileen Fisher Ambassador by embracing the values, purpose and strategic objectives of the company.

Responsibilities

Develop and implement business strategy to enhance sales and sustainable business growth.
Support driving and maximizing sales performance to achieve sales budget objectives while ensuring operational integrity and profitability.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement.
Partner to train and communicate current product knowledge to all associates.
Co-lead the team to establish relationships and promote local events through continuous networking.
Co-lead the annual compensation process.
Embrace and showcase product knowledge stylishly for self and customers.
Proactively follow industry news, technology, and analyze key competitors.
Attract, recruit, and retain a high-performing team and build a talent pipeline.
Ensure a consistent and branded onboarding experience for all new hires.
Manage staffing budget and allocate staff resources and scheduling to drive sales and ensure excellent customer service.
Conduct coaching sessions with the store team to review performance and provide constructive feedback.
Participate in annual Development Dialog process, identify and co-create action plans and build development plans.
Partner on all employee relations issues to ensure effective resolution.
Foster teams’ ongoing growth and development.
Display a strong commitment to self-development and growth.
Manage the achievement of business objectives by utilizing a client strategy to retain and attract potential clients.
Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and events.
Co-lead the team on executing superior customer service and after-sales experience.
Ensure the development, implementation and execution of company CRM initiatives.
Capture meaningful customer data for relationship building and personalized client development.
Maintain awareness of all digital channels.
Recap store performance and report current business trends.
Collaborate with P&C Partners, LL&D, Payroll and Store Ops while adhering to company policies.
Participate in annual Loss Prevention audits and ensure inventory shrinkage is below target.
Ensure accuracy of daily incoming and outbound merchandise requests and shipments.
Ensure adequate floor coverage and timely submission of payroll data.
Maintain store merchandising and visual standards and presentation.
Embrace technology.
Perform other related duties and assignments as required.

Requirements

High integrity in business strategy, people growth and development, and operational excellence.
Dynamic and inspiring leader.
Strong internal and external relationship building skills.
Emulate the brand as an Eileen Fisher Ambassador.
Embrace the values, purpose and strategic objectives of the company.
Possess openness to experience our product, stylishly wardrobing self and customers.
Proactively follow industry news, technology, and analyze key competitors in the market.
Attract, recruit, and retain a high performing team.
Build a talent pipeline through networking.
Ensure a consistent and branded onboarding experience for all new hires.
Partner with Store Leader to conduct coaching sessions with store team.
Participate in annual Development Dialog process.
Partner with Store Leader on all employee relations issues.
Display a strong commitment to self-development and growth.
Manage the achievement of business objectives by utilizing a client strategy.
Promote brand awareness, establish market/store presence, and capture competitive market share.
Co-Lead the team on executing superior customer service and after sales experience.
Ensure the development, implementation and execution of company CRM initiatives.
Capture meaningful customer data for the purpose of building relationships.
Awareness of all of our digital channels.
Recap store performance and report current business trends.
Collaborate with P&C Partners (HR/OD), LL&D, Payroll and Store Ops.
Adhere to and enforce all company policies and procedures.
Participate in annual Loss Prevention audits.
Responsible for accuracy daily incoming and outbound merchandise requests and shipments.
Partner with Store Leader to ensure adequate floor coverage and timely submission of payroll data.
Responsible for maintaining store merchandising and visual standards and presentation.
Embrace technology.
Performs other related duties and assignments as required.

Skills

Business strategy
Sales leadership
Customer engagement
Customer service
Product knowledge
Networking
Recruiting
Talent pipeline development
Onboarding
Coaching
Performance review
Employee relations
Self-development
Client strategy
Brand awareness
Community outreach
CRM initiatives
Data capture
Digital channel awareness
Business trend analysis
Loss prevention
Merchandising
Visual standards

Benefits

Monthly Store Bonus Incentives
Annual Company Bonus Plan
Employee Stock Ownership Plan
401(K)
Paid Time Off
Comprehensive Health Insurance for full-time employees (medical, dental, life ins, etc.)
Wellness Reimbursement Program (education, PTO related expenses, spa services, fitness/ exercise fees, etc.)
Uniform Allowance
Employee and Friends & Family discount

About the Company

EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season.
We make our clothes to last—and then take them back to be reworn again or remade into entirely new designs.
We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to creating conditions that empower people.
It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future.
EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.
As a founder lead Company, our values are deeply embedded in and shape our culture.
Our values are the shared responsibility of every position and are intended to be infused in all that we do; how we show up, how we approach our work and how we interact with one another.
Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability allows us to protect our limited natural resources, fight climate change and shift the fashion industry towards circularity.
We are authentic.
We thrive in connection.
We trust each other.
We innovate through creativity.
We are committed to the health of the whole.
We are united by purpose.