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About the Role

Assistant Store Managers support the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment. In this role, you'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination.

Responsibilities

Partner with the GM to achieve operational, cultural, and financial goals
Lead shifts to ensure smooth operations and exceptional guest experiences
Plan and execute daily shift schedules, task assignments, and team safety
Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
Support recruiting, hiring, onboarding, training, and retention of a high-performing team
Manage cash transactions and inventory while ensuring product quality and food safety
Assist with payroll, supplies, shop communications, and daily documentation
Monitor labor and sales performance and support monthly P&L insights
Partner on maintenance needs and vendor communications
Deliver memorable hospitality, share flavor stories, and thoughtfully resolve guest concerns
Jump in wherever needed to support the team and participate in community events

Requirements

Have a high school diploma or GED
Bring 2+ years of experience in food service, fast-casual dining, or hospitality
Have 18+ months of progressive leadership experience
Have experience leading teams of 10+ Team Members in a high-volume, fast-paced environment
Know how to coach, develop, and support people with clarity and care
Are excited to grow and take on greater leadership responsibility
Are 18+ and available to work evenings, weekends, and holidays

Location

Amsterdam - New York, NY 10024

Work Type

Full Time

Experience Level

18+ months of progressive leadership experience

Education Level

High school diploma or GED

Salary/Compensations

$54,766 - $58,448 + Quarterly Bonus Potential
$26.33 - $28.10 Hourly
$26.33-$32.19

Benefits

Performance Bonus Plan
Optional earned wage access
401(k) with a 50% company match up to 1% of your salary after three months
Medical, dental & vision insurance options starting your first month
2 weeks of PTO, with more earned over time
12 paid holidays per year
Paid Sick Time
Two days off in a row
On-demand access 24/7/365 for you and your family for mental health support
Up to $1,800/year to support your learning goals
30% off all the magic (Team Discount)
Try new flavors before the public (First Dibs on Flavors)
Pet Insurance
Flexible Spending Accounts
Accident & Critical Illness Insurance

About the Company

From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.
Our Values Create the Unbelievable Show Up Generously Act with Thoughtful Curiosity Share Human Kindness Make It Count These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.

Equal Opportunity

Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
We participate in E-Verify to confirm work authorization.