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About the Role
The People Excellence and Change Lead drives initiatives to enhance employee and manager experience, ensuring they are designed around employee and manager needs, business outcomes, operational effectiveness, and sustainable adoption. This role contributes to attracting, developing, and retaining talent needed to achieve strategic goals, owning significant functional outcomes, resolving complex issues, and influencing broader business decisions with broad autonomy.
Responsibilities
- Shape and deliver the employee and manager experience, ensuring people feel valued, supported, and connected throughout their lifecycle at Hiscox.
- Provide the key People Experience point of view on the strategy for implementing People priorities across Hiscox, balancing employee, manager, and business needs.
- Lead and evolve the employee value proposition (EVP) for Hiscox, ensuring it reflects the colleague experience, culture, and talent priorities.
- Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity.
- Lead on the People technology roadmap in partnership with the People function and enterprise technology, ensuring technology choices improve experience, efficiency, and adoption.
- Drive operational excellence and identify where AI can improve People service delivery, manager enablement, colleague experience, and process quality.
- Own or support implementation of priority People programmes such as chat agents, global time tracking, and Microsoft lab collaboration.
- Support People outcomes that improve capability, engagement, organisational effectiveness, and consistency across Hiscox.
- Apply policy, process, judgement, and governance consistently while balancing employee and business needs.
- Use insight and feedback to improve People processes, service quality, and decision-making.
- Resolve queries and coordinate activity in line with policy, service standards, and business expectations.
Requirements
- Solves complex problems with implications for cross-functional business processes and outcomes.
- Owns significant functional outcomes, resolves complex issues, and influences broader business decisions.
- Provides lead specialist / manager accountability, with responsibility for functional outcomes and strategic recommendations.
- Stakeholder reach typically includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme/change stakeholders.
- May lead or contribute to enterprise People initiatives, including experience, technology, operational excellence, AI, M&A, and change programmes.
- Works with senior stakeholders and may lead teams, managers, or enterprise initiatives.
- Influences across functional boundaries to align People Experience priorities with Hiscox business outcomes and adoption needs.
- Applies specialist knowledge and existing methodologies to complex problems and guides others in resolving complex issues.
- Uses solid functional expertise, people leadership, process-improvement, programme, and change management experience.
- Applies broad autonomy to shape recommendations, delivery choices, and stakeholder alignment.
- Uses judgement to balance risk, quality, pace, user experience, technology enablement, and stakeholder expectations in day-to-day delivery.
- Escalates, challenges, or resolves issues at the appropriate level based on complexity, impact, and governance requirements.
- Identifies opportunities to improve operational excellence through simplified processes, data, automation, AI, and better manager and employee self-service.
Skills
- People Excellence
- Change Management
- Employee Experience
- Manager Experience
- Employee Value Proposition (EVP)
- Programme Management
- People Technology Roadmap
- Operational Excellence
- AI
- Process Improvement
- Data Analysis
- Automation
- Manager Enablement
- Self-Service
Location
- UK
Work Type
- Permanent
- Hybrid Working
Experience Level
- Career level 3b: Principal / Lead Professional / Senior Manager
- Upper Band III / 14
About the Company
- Build a brilliant future with Hiscox.
- The People function enables Hiscox to attract, develop, and retain the talent needed to achieve its strategic goals.
- At Hiscox we care about our people.
- We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
- We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.
- This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
- We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
- Work with amazing people and be part of a unique culture
Equal Opportunity
- We are committed to diversity and creating a truly inclusive culture, which we believe drives success.