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About the Role

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in rapidly expanding industries.

Responsibilities

• Receive service calls and diagnose equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/system problems.
• Perform service and repairs on electronic fire alarm systems and related building system products.
• Follow troubleshooting procedures and refer to technical documentation.
• Service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems.
• Read and interpret blueprints, diagrams, submittits, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills and ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding.
• Obtain customer signature upon completed service call.
• Participate in a scheduled On-call rotation.
• Help train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• Act as a trusted advisor to customers, providing solutions and outcomes.
• Perform other duties as assigned.

Requirements

• Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, low voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support.
• Possess excellent written/verbal communication and outstanding customer service skills.
• Program fire alarm, security, and access control system panels.
• Experience with CCTV and IT and IP networks is a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation.
• On-call and after-hours work required on occasion.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Ability to interpret blueprints, diagrams and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses required by National, State and Local codes.

Skills

• Fire alarm systems
• Building system products
• Troubleshooting
• Repair
• SimplexGrinnell systems
• Blueprint interpretation
• Diagram interpretation
• Specification interpretation
• Software/systems programming
• Schematics interpretation
• Operational product manuals
• Customer service
• Communication devices
• Smart phones
• Laptop computers
• Panel repair
• Panel reprogram
• Device replacement
• Device repair
• Low voltage circuit troubleshooting
• System testing
• CCTV
• IT networks
• IP networks
• Organizational skills

Location

• Customer sites

Work Type

• Full-time
• On-call
• After hours work

Experience Level

• 3 plus years’ experience

Education Level

• Technical training preferred
• NICET II preferred

Salary/Compensations

• $39.45 hourly rate determined by the CBA/rate sheet.

Benefits

• Benefits are provided through a local labor union aligned with a collective bargaining agreement.

About the Company

• Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
• For more than 140 years, Johnson Controls has delivered performance where it really matters.
• Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Equal Opportunity

• Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
• To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
• If you are an individual with a disability and you require an accommodation during the application process, please visit here.