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About the Role

This role involves installing, maintaining, and troubleshooting cutting-edge gaming technology, products, and content for iconic casinos and operators globally. As a member of the award-winning Field Service team, you will ensure the proper operation of Electronic Gaming Machines (EGM's) and Electronic Table Games (ETG's).

Responsibilities

• Perform preventative maintenance on EGMs, ETGs, and equipment according to Gaming Commission and company standards.
• Ensure proper operations of EGMs and ETGs via diagnostic tests, software settings, and functional testing.
• Navigate Management Terminal (MT) daily to verify EGM status.
• Assemble and prepare accessories for installations per change order where applicable.
• Complete accurate Incident Reports in accordance with Gaming Commission and company standards.
• Complete required maintenance records clearly and precisely.
• Complete detailed daily/weekly tech logs.
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Ensure all tools and equipment used are kept in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management and technical lead as they arise.

Requirements

• Must be at least 21 years of age.
• Maintain a valid driver's license.
• Be able to obtain and maintain gaming licenses as required.
• Perform basic troubleshooting techniques to isolate and correct problems down to an assembly level.
• Must be able to lift and carry 50 lbs. on a regular basis for short distances.
• Transport heavy equipment using proper moving devices.
• Demonstrate safe and proper use of hand tools and power tools.
• Ability to maintain good customer relations, both internally and externally.
• Travel requirements may include working at other facilities within our department.

Skills

• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Basic understanding of network communication and network troubleshooting.
• Basic knowledge of PC operation and security risks relating to PC operation.
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point).
• Ability to read and understand Light & Wonder schematics and service manuals.
• Able to prepare conversion projects or installations with limited or no supervision.
• Basic knowledge of current Light & Wonder gaming devices to the assembly level.
• Good problem-solving skills.

Location

• Customer sites

Work Type

• 3rd shift
• Sunday through Wednesday, 5:00pm to 4:00am

Experience Level

• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.

Education Level

• High school diploma or equivalent.
• College level electronics training helpful.

Salary/Compensations

• $24.00 - $26.00 per hour
• Eligibility to receive other supplemental earnings such as over-time.

Benefits

• Healthcare
• Dental
• Vision
• Paid vacation
• Generous 401(k) plan
• Tuition assistance

About the Company

• Light & Wonder is a global, industry-leading gaming technology company.
• We embrace challenge, foster an inclusive culture, value integrity, innovation and winning.
• We are committed to developing and supporting our people.
• Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses.

Equal Opportunity

• Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.