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About the Role

We’re looking for a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. In this role, you’ll act as a go-to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families. If you’re someone who enjoys leading, problem-solving, and improving processes while making a real impact on patient care, this role is for you.

Responsibilities

• Coordinate daily staffing and scheduling to ensure smooth department coverage
• Adjust assignments in real time based on business needs
• Communicate updates and staffing changes with the team
• Step in to support front-line operations when needed
• Support leadership with data tracking, reporting, and process improvements
• Lead or contribute to meetings and development initiatives
• Identify training needs and partner with leadership to improve workflows
• Welcome and assist patients and families with professionalism and care
• Guide patients through registration and answer questions
• Ensure a seamless, supportive experience from arrival to check-in
• Collect and enter accurate patient demographic and insurance information
• Verify details to prevent billing or registration errors
• Maintain compliance with HIPAA and confidentiality standards
• Support onboarding and training of new team members
• Help maintain up-to-date training materials and competency standards
• Serve as a mentor/preceptor for team members

Requirements

• High School Diploma or equivalent (required)
• 2–3+ years in Patient Access or healthcare setting (required)
• Experience with Epic or similar EHR systems (preferred)
• Flexibility to work weekends, holidays, on-call shifts, and various shifts/locations within the region
• Willingness to travel between sites as needed

Skills

• Strong organizational and multitasking skills
• Ability to lead, coach, and support a team
• Excellent communication and problem-solving abilities
• Customer-focused mindset with empathy and professionalism
• Experience handling conflict and using de-escalation techniques
• High attention to detail and data accuracy

Education Level

• Associate’s or Bachelor’s degree (preferred)

About the Company

• At Children’s Wisconsin, we believe kids deserve the best.
• Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children.
• We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers.
• Our reputation draws patients and families from around the country.
• We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.
• If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
• Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Equal Opportunity

• Children's Wisconsin is an equal opportunity / affirmative action employer.
• We are committed to creating a diverse and inclusive environment for all employees.
• We treat everyone with dignity, respect, and fairness.
• We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.