Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Hai Hospitality is seeking a Reservationist to provide incredible dining experiences for guests and guide the FOH service team. This role reports to and works with the Reservations Manager.

Responsibilities

• Provide incredible dining experiences for guests.
• Guide and direct the FOH service team.
• Manage reservations using Open Table / Seven Rooms software.
• Understand reservation policies and capabilities for each location.
• Determine reservation availability.
• Communicate reservation updates, changes, or guest requests promptly and consistently.
• Notate relevant information clearly, concisely, and professionally.
• Utilize necessary formatting to maintain organization.
• Communicate succinctly, constructively, and positively.
• Engage guests in conversation.
• Gracefully excuse yourself when necessary.
• Demonstrate genuine care and enthusiasm for guests and their experience.
• Show empathy and understanding.
• Use strategy and verbiage to provide all available options and encourage guests to join us when reservations are no longer available.
• Help out teammates as you see that they need assistance.
• Complete sidework and opening duties in a timely fashion and assist others.
• Ask teammates what they need.
• Take initiative to execute miscellaneous tasks, whether they are assigned or not.
• Filter non-reservation related phone calls.
• Operate phone, email, and messaging systems.
• Communicate clearly, respectfully, and through appropriate channels with management.
• Follow through with proper responses.
• Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks.
• Be up front and honest when setting guest expectations.
• Present information thoroughly to avoid miscommunication.
• Adjust verbiage when necessary.
• Start and end each interaction on a positive note.
• Seek opportunities to "wow" people.
• Take it to the next level.

Requirements

• Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions.
• Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies.
• Detect and address workplace safety issues and adhere to safety guidelines and standards.
• Ability to sit at a desk and use a computer or other office equipment for extended periods.
• Perform repetitive hand and wrist movements for typing, writing, or data entry.
• Lift and carry office supplies, files, or equipment weighing up to 25 lbs.
• Adapt to a fast-paced work environment, including managing deadlines and shifting priorities.
• Work collaboratively in close proximity to coworkers in shared office spaces.
• Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments.
• Understand and follow directives, policies, and workflows provided by supervisors or management.
• Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions.

Skills

• Time management
• Multitasking
• Attention to detail
• Open Table / Seven Rooms software mastery
• Knowledge of reservation policies & capabilities
• Knowledge of each restaurant’s general information
• Proficiency in Microsoft Office products (Teams, Outlook, Word)
• General knowledge of food and beverage menus
• Ability to operate phone, email, and messaging systems
• Clear, respectful, and appropriate communication
• Prompt and consistent communication
• Succinct, constructive, and positive communication
• Hospitality
• Empathy
• Teamwork
• Initiative

Location

• Austin, TX

Work Type

• Hybrid

Salary/Compensations

• $16.00 per hour

Benefits

• Medical / Dental / Vision / Accident insurance options
• Employee Assistance Program with mental health services
• Employer Matched 401k Savings plan
• Dining discounts

About the Company

• Hai Hospitality is an innovative and growing restaurant group based in Austin, Texas, with concepts including Uchi, Uchiko, Uchiba, and Loro.
• We focus on hospitality and giving back.
• Our employees take pride in their work ethic, their craft, and their creativity.
• Feel proud of where you work, help create an experience for our guests, and work with cool people.
• Our Arizona and Florida locations participate in E-Verify.

Equal Opportunity

• Hai Hospitality is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.