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About the Role

Entry-level management position supporting daily operations in Housekeeping, Recreation/Health Club, and Laundry. This role directs and works with employees to maintain guestrooms and public spaces, ensuring guest satisfaction while adhering to operating budgets.

Responsibilities

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Prepares work assignments based on room status and prospective check-outs.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk.
• Works effectively with Engineering on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment, and uniforms.
• Supervises daily shift operations and ensures compliance with housekeeping policies, standards, and procedures.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in ordering supplies.
• Supervises Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
• Handles guest problems and complaints.
• Assists in reviewing comment cards and guest satisfaction results with employees.
• Empowers employees to provide excellent customer service.
• Supports training initiatives for all employees.
• Participates in the investigation of employee accidents.
• Communicates performance expectations and monitors employee progress.
• Coaches, counsels, and encourages employees.
• Manages payroll administration.
• Observes and provides feedback on employee service behaviors.
• Supervises staffing levels to meet guest service, operational, and financial objectives.
• Communicates areas needing attention to staff and follows up.
• Participates in interviewing and hiring Housekeeping team members.
• Handles employee progressive disciplinary procedures.
• Utilizes the Labor Management System for scheduling and tracking employee time.
• Supervises Housekeeping shifts.
• Sets a positive example for guest relations.
• Participates in the employee performance appraisal process.

Requirements

• High school diploma or GED; 2 years' experience in housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Experience Level

• Entry level

Education Level

• High school diploma or GED
• 2-year degree

Salary/Compensations

• $60,000-$70,000

About the Company

• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Equal Opportunity

• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.