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About the Role
Join Zendesk to power exceptional service through AI-informed solutions. As an Enterprise Account Executive, you will hunt new opportunities, close deals, and build relationships to grow our Enterprise account base and accelerate revenue growth.
Responsibilities
- Drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts.
- Identify and pursue opportunities to cross-sell additional products and services to existing customers.
- Manage and nurture key customer relationships to ensure maximum satisfaction and retention.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Create quarterly territory plans, developing strategies and actionable tactics to increase market share in the Enterprise sector.
- Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives.
- Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.
- Develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast.
- Establish and maintain C-level executive sponsorship.
- Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
- Negotiate and close complex deals, leveraging a consultative approach.
- Maintain thorough knowledge of Zendesk solutions, competitive landscape, and industry trends.
Requirements
- BA/BS degree or equivalent experience required.
- Minimum of 8 years of experience in cloud/software B2B sales or solution engineering with a proven track record of exceeding sales targets.
- Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- Experience in managing customer relationships with organizations generating revenues exceeding $2 billion.
- A history of successfully selling to VP and C-level executives in Enterprise accounts.
- Outstanding presentation, negotiation, and deal-closing abilities.
- Experience creating and leveraging territory and account plans.
- An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
- Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.
- Ability to travel to customer locations.
Skills
- AI-savvy
- B2B sales
- SaaS growth
- Salesforce.com
- Outreach
- Clari
- Seismic
- Looker
Location
- US
Work Type
- Hybrid
- Remote
Experience Level
- 8 years
Education Level
- BA/BS degree or equivalent experience
Salary/Compensations
- $283,000.00-$425,000.00 OTE
Benefits
- Bonus
- Benefits
- Related incentives
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- We power billions of conversations with brands you know and love.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.