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About the Role

The Document Control Analyst supports document owners and authors in their compliance with document management standards and processes. This role ensures compliance with internal policies, Transport Canada Regulations, and IOSA Standards through periodic auditing and reviews.

Responsibilities

• Maintain current knowledge of applicable industry standards and requirements (IATA IOSA, TC CARS, etc.) for document and records management.
• Develop and maintain processes for the Document Management system to capture and track revisions to internal documents and publications impacting Air Canada Operations publications.
• Prepare periodic reporting on document revision status, progress against timelines, and measures of adoption and compliance.
• Implement and maintain document management standards for the Flight Operations branch and customer branches within the Operations group.
• Monitor the Corporate Document Management System for optimal use, focusing on inter-document content alignment and control mechanisms.
• Capture and report identified additions or evolving changes to system requirements for the Corporate Document Management Suite.
• Act as the principal backup to the Specialist, Document Process & Control for onboarding publications and migrating non-XML manuals to XML.
• Identify and escalate opportunities for enhancements to the end-user experience for documents.
• Monitor industry standards and best practices for Document Management and Control, recommending improvements.
• Create and maintain document management and control best practices to support consistent, efficient, and compliant processes.
• Develop and deliver training, guidance, and support to document owners and subject matter experts on content management processes, standards, and best practices.
• Document, analyze, implement, and control document management processes, ensuring consistent application of standards and best practices.
• Provide technical expertise to Corporate Document Management system users for issue investigation and resolution.
• Establish auditable standards for all document and document records management processes.
• Conduct periodic validation audits with Document Owners and/or Document Controllers to confirm compliance or identify improvements.

Requirements

• Minimum High School Graduation Certificate.
• Formal Training in Document Management to be completed within 3 months of appointment.
• Formal Training in SMS to be completed within 3 months of appointment.
• 3+ years of aviation experience, including in-depth knowledge of daily airline/airport operating procedures and interdependence.
• Experience within a Canadian Air Operation governed by the Canadian Air Regulations (CARs), with knowledge of aviation operations and interdependencies.
• Experience supporting document management, technical publication control, regulatory compliance, quality assurance, or similar governance-based processes in a highly regulated environment.
• Advanced knowledge of technical document design and management principles, including document lifecycle management, version control, and audit requirements.
• Experience working with XML-based publishing environments, including the use of XSLT/ CSS to produce content to HTML, PDF and EFB-specific formats.
• Knowledge of Transport Canada regulations and standards (CARs), and similar foreign regulatory agency regulations and requirements (e.g., FARs, JAR-Ops).
• Knowledge of applicable international aviation standards and best practices, including International Civil Aviation Organization (ICAO) standards and best practices.
• Candidates must be eligible to work in the country of interest at the time any offer of employment is made.
• Candidates are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
• Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

• Formal Training in Technical Writing an asset.
• Formal Training or Practical Experience with XML Schema, Transformation and StyleSheet/CSS design.
• Formal Training in MS, Adobe or other similar Document Production software an asset.
• Experience with Part 704/705 Commercial Operator experience is considered an asset.
• Knowledge of applicable international aviation standards and best practices, including International Civil Aviation Organization (ICAO) standards and best practices.
• Assets would include International Air Transport Association (IATA) IOSA requirements and approved practices; Air Canada corporate technical, policy and standard operating procedures; and Star Alliance Best Practices.
• Experience coordinating activities with large and diverse stakeholder groups an asset.
• Experience developing, delivering, or supporting training an asset.
• Experience working with Process Analysis, Change Management, Project Management, or reporting software an asset.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Bilingual candidates preferred.

Location

• Montreal
• Toronto
• Vancouver

Work Type

• Full-time

Experience Level

• 3+ years of aviation experience

Education Level

• Minimum High School Graduation Certificate
• Formal Training in Document Management
• Formal Training in SMS
• Formal Training in Technical Writing
• Formal Training or Practical Experience with XML Schema, Transformation and StyleSheet/CSS design
• Formal Training in MS, Adobe or other similar Document Production software

About the Company

• Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
• Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

• Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.